5-7 years of experience in HVAC/R systems, with a focus on commercial applications.
Strong knowledge of refrigeration systems, including supermarket refrigeration.
Proficient in troubleshooting and diagnosing HVAC/R systems.
Effective communication skills for interaction with technicians and customers.
Ability to manage multiple service calls and prioritize effectively.
Experience in handling escalated service issues and providing technical guidance.
Responsibilities
Lead and support technicians to meet daily service demands.
Oversee field service operations and coordinate with dispatch for timely service.
Act as the primary contact for technicians on service and technical issues.
Support hiring, training, and development of HVAC/R technicians.
Monitor technician performance and provide coaching and evaluations.
Provide hands-on technical support for commercial HVAC and refrigeration issues.
Maintain strong relationships with customers and assist in resolving service concerns.
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) matching
401(k)
Referral program
Paid training
Full Job Description
We are currently seeking an experienced HVAC/R technician who is ready to take the next step in their career as a Service Supervisor.
The Service Supervisor is responsible for overseeing day-to-day service operations while providing leadership and technical support to HVAC/R technicians. This role helps coordinate service demands, supports technician development and performance, maintains customer relationships, and ensures work is completed safely and efficiently.
Team Leadership & Service Operations
Lead, schedule, and support technicians to meet daily service demands.
Oversee day-to-day field service operations and coordinate with dispatch to ensure timely completion of service calls.
Serve as a primary point of contact for technicians regarding service needs, technical issues, and escalations.
Support the hiring, training, and development of technicians.
Monitor technician performance and provide coaching, feedback, and performance evaluations.
Identify training needs and help ensure technicians stay current on equipment, procedures, and industry best practices.
Technical Support & Field Service
Provide hands-on technical support and troubleshooting for commercial HVAC and refrigeration issues.
Diagnose, service, and repair commercial HVAC/R equipment, including RTUs, walk-in and reach-in coolers/freezers, ice machines, control systems, and supermarket refrigeration equipment.
Support larger repairs, installations, equipment replacements, and special projects as needed.
Provide remote technical support to technicians, guiding them through troubleshooting, diagnostics, and repairs over the phone.
Customer & Operational Support
Maintain strong working relationships with customers and vendors and assist with resolving service-related concerns.
Communicate service updates, technical concerns, and operational needs to appropriate internal teams.
Monitor tools, equipment, vehicles, and field inventory to ensure technicians have the resources needed to perform their work.
Ensure company vehicles and equipment are maintained according to company guidelines.
Safety & Compliance
Ensure technicians follow company policies, safety procedures, and applicable industry requirements.
Promote safe handling of refrigerants, chemicals, tools, and equipment.
Ensure service work is performed in accordance with company standards and customer requirements.
Qualifications:
Strong knowledge of refrigeration systems including walk-ins, ice machines, self-contained systems, and systems using R-290. Supermarket refrigeration experience is a plus.
Proficient in troubleshooting and diagnosing commercial HVAC/R systems.
Effective communication and interpersonal skills when working with technicians, customers, dispatch, and management.
Ability to prioritize service needs and manage multiple technicians and calls at once.
Experience handling escalated service issues and providing technical direction when needed.
Dependable, professional, and able to make sound decisions independently.
Schedule:
Full-time, Monday through Friday, 8:00 AM - 5:00 PM, with overtime as required.
On-Call Requirements:
Required to participate in the area on-call rotation.
Work Environment & Physical Requirements:
Work performed indoors and outdoors, with potential exposure to noise, dust, fumes, odors, gases, mechanical/electrical hazards, moving objects, sharp edges, and varying weather conditions.
Manual dexterity required.
Ability to sit, stand, walk, bend, stoop, reach, crouch, and occasionally climb stairs or ladders.
Ability to lift and/or exert force up to 50 pounds.
Frequent driving of motor vehicles.
Licenses & Certifications:
EPA Universal Certification (required)
Valid driver's license with a clean driving record
