Full Job Description
General Description
The Field Service Manager is a salaried leadership position responsible for overseeing, guiding, and scaling the regional field service operation. This role directly manages the Field Service Coordinator and the Field Service Technician teams, ensuring that battery system installations, maintenance, troubleshooting, and material handling tasks are completed safely, efficiently, and to the highest standard of customer satisfaction.
Blending technical oversight with corporate management, the Field Service Manager acts as a quality control champion, develops Standard Operating Procedures (SOPs), tracks departmental KPIs, and fosters a high-performance culture aligned with SPS core values.
Minimum Qualifications
Formal Training & Education
-Bachelor's degree (BA/BS) or equivalent experience required.
-Associates degree or higher with a strong academic background (3.0 GPA preferred)
considered in conjunction with advanced experience.
Required Experience
-Minimum 3-5 years of dedicated field services supervisory or management experience.
-Proven track record of successfully running an operational or technical service unit,
retaining a high-quality team, and maintaining high safety standards.
-Demonstrated history of customer retention, resource optimization, and process
improvement within an industrial or technical service environment.
-Direct experience within the battery industry, stationary power, or commercial
automotive/electrical field is highly preferred.
