Job Type
Full-time
Description
**This is a general application for Swickard Auto Group in the San Francisco Bay Area for candidates willing to relocate based on position and dealership availability.**The
Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities: Customer Service:
- Greet customers promptly and professionally.
- Ensure customer satisfaction through timely and quality service.
- Handle customer complaints and resolve issues effectively.
Team Management:
- Hire, train, and supervise service technicians.
- Develop and maintain a positive work environment.
- Evaluate employee performance and provide feedback.
Operations Management:
- Schedule and prioritize service appointments.
- Manage inventory of parts and supplies.
- Monitor and control labor costs.
- Ensure compliance with safety regulations and industry standards.
Financial Management:
- Prepare and analyze service department reports.
- Develop and implement strategies to increase profitability.
- Monitor and control expenses.
Quality Control:
- Inspect completed work to ensure quality standards are met.
- Identify and address any quality issues.
Other duties as assigned
Qualifications:- Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Experience: Minimum 5 years of experience in automotive service management.
- Certifications: Valid driver's license.
- Technical Knowledge: experience with Reynolds & Reynolds DMS preferred.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Proficiency in automotive repair and maintenance procedures.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
Benefits of Working at Swickard:- Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
Competitive benefits package:- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
Salary Description
$100,000 - $200,000 per year
