Bachelor's degree in business administration, communications, marketing, or related field, OR Associate's degree with 4+ years of equivalent experience
3+ years in employee benefits, insurance, commercial operations, or related field
3+ years in customer service or account management
Exceptional presentation and communication skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Strong organizational and time management skills
Knowledge/coursework in genetics highly preferred
Responsibilities
Act as a liaison between brokers, clients, members, and internal teams to communicate operational needs and updates
Provide administrative support to account management and sales teams, including scheduling and document preparation
Host educational webinars and conduct member platform demos
Assist with broker and client assessments and RFIs
Manage incoming inquiries on behalf of the Account Management team
Update third-party websites to ensure accuracy of Genomic Life products and services
Act as a strategic partner to track member inquiries and trends across clients
Attend and coordinate client events, managing materials and logistics
Develop SOPs and talking points for client and member inquiries
Maintain accurate client records in CRM systems
Benefits
Hybrid work model with office presence in San Diego
Opportunity for professional development in a growing field
Engagement with innovative products and services in genetics
Dynamic work environment with cross-functional collaboration
Potential for travel to client events and meetings
Full Job Description
The Commercial Engagement Specialist supports the Account Management, Sales and Marketing teams by representing Genomic Life to prospective and in-force clients and ensuring operational efficiency for the commercial function. Responsibilities include but are not limited to hosting live educational sessions for client Open Enrollment webinars, client event management and coordination, ensuring smooth existing member and client onboarding, and providing external updates on new products and services. We are looking for a polished communicator and organized operator who represents Genomic Life to clients and members and keeps internal teams aligned behind them. This role requires a professional and engaging external presence and strong operational/project management skills.
Job Type: Full Time
Hours: M-F 8-5 pm PST
Pay Range: $75-90k
Responsibilities:
Act as a liaison between brokers, clients, members, and internal teams such as Sales, Marketing, and Account Management to communicate operational needs and updates
Provide administrative assistance to the account management and sales team, including scheduling meetings, preparing documents, and maintaining filing systems
Host educational webinars and conduct member platform demos (live, virtual and/or recorded)
Assist with completion of broker and client assessments, RFIs
Support clients and account management teams in responding to incoming inquiries, for example management of clientmangement@ shared mailbox (on behalf of the Account Management team)
Work alongside commercial and marketing to update third-party websites to ensure accuracy of Genomic Life products and services
Act as a 'concierge' / strategic partner to the Account Management team to help with tracking member inquiries and trends across clients - working closely with marketing, navigation and other internal partners to improve both client and member experience and retention
Attend onsite and virtual client events on behalf of the commercial team (Sales and Account Management)
Coordinate and execute on event planning, including management of materials (flyers, raffle prizes, event swag, etc) working closely with the marketing team
Work cross functionally across Account Management and Navigation to develop SOPs and talking points to assist with client and member inquiries
Scheduling and coordinating meetings for clients as needed
Learn and become proficient with internal software systems and external reporting
Maintain accurate client records in CRM systems, including logging communications and account activities
Identify upselling opportunities and promote additional products and services to maximize client/member engagement and retention
Prepare reports on account status, sales activity, and potential issues for management as needed
Prepare and review proposals and client contracts as needed
Coordinate with internal teams to ensure seamless client/member experience
Assist with other administrative tasks as assigned
Requirements:
Bachelor's degree in business administration, communications, marketing, or other related field, OR Associate's degree with 4 or more years of equivalent experience
3+ years of experience in employee benefits, insurance, commercial operations, or related field
3+ years of experience in customer service or account management
Professional presence with exceptional presentation and communication skills
Proficient in Microsoft Office programs, including but not limited to Word, Excel, PowerPoint
Strong organizational and time management skills
Ability to travel throughout the year required (September-November in particular)
Ability to translate complex concepts into easy-to-understand terms
Ability to work in San Diego office on a hybrid basis
