Zip Co

Commercial Account Manager

Zip Co • $80K — $95K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal departments
  • Proven track record in driving retention and adoption of SaaS products for enterprise accounts
  • Strong customer management skills including sales and customer service
  • Self-driven with a strong work ethic and motivation
  • Exceptional organizational and communication skills
  • Proficient in industry tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Determination to ensure success for customers and the organization.

Responsibilities

  • Act as a trusted advisor and product consultant to maximize customer ROI through renewals and upsells
  • Collaborate with the Customer Success team to assess health scorecards and address customer needs
  • Become an evangelist for the Zip product, addressing current challenges while considering future enhancements
  • Contribute to building team culture and integrating best practices in a startup environment
  • Negotiate renewal contracts with strategies that enhance value for customers and relationships
  • Provide regular updates on renewal status to management and escalate issues as needed
  • Oversee multi-year contracts to guarantee customer value is realized.

Benefits

  • Startup equity to share in the company’s success
  • Comprehensive health, vision, and dental coverage
  • Catered lunches and dinners available for all employees
  • Engaging team-building events and happy hours
  • Flexible paid time off to promote work-life balance
  • Apple equipment and budget for home office setup.
Full Job Description
Your Role
  • You are a trusted advisor, product consultant, and a closer - you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
  • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You're a product evangelist - you'll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You're a builder - at a startup, you're not just a team member, but you help build the team culture and bring your best practices to the org
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.


You Will
  • Become a product expert - learning the Zip platform through and through, so that you're demo ready
  • Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
  • Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
  • Be adaptable and flexible - as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process


Qualifications
  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills; including sales, Account management, and customer service
  • Self-driven - you don't need someone to motivate you to put in your best every day
  • You'd describe yourself as organized, efficient with your time, and an excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed


Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Health, vision & dental coverage
  • Catered lunches & dinners for TO employees
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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