Hilton Grand Vacations

Cluster Director of Revenue Management

Hilton Grand Vacations • $100K — $120K *
Charlotte, NC 28269In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in Revenue Management within hotels
  • Experience with Full Service Hotel brands
  • Preferred experience managing multiple properties
  • Familiarity with GDS and Internet distribution channels
  • Proficient in Microsoft Office Suite, especially Excel
  • Strong analytical and mathematical skills
  • College degree preferred

Responsibilities

  • Develop and execute strategies for yield and inventory management
  • Support General Managers and Sales Teams with critical information
  • Identify opportunities for revenue growth based on market analysis
  • Provide revenue projections in collaboration with property Directors of Sales
  • Set and manage yield controls for optimal revenue from distribution channels
  • Conduct weekly Yield meetings to discuss growth strategies
  • Monitor market demand trends and competitor strategies

Benefits

  • Vacation, Holiday, and Sick pay
  • Medical/Dental/Vision insurance options
  • Fitness reimbursement program
  • Discounted hotel stays
  • Travel reimbursement
  • Life insurance coverage
  • 401(k) plan with 4% match
  • Education assistance program
  • Commuter benefits
  • Voluntary insurance options (short-term disability, critical illness, etc.)
Full Job Description
The Cluster Director of Revenue Management will be responsible for development, execution, and measurement of strategic and tactical yield and inventory management to maximize rooms revenue for multiple East Coast Full Service Hotels via major distribution channels. This is a remote position.

JOB RESPONSIBILITIES:

  • Responsible for development, execution, and measurement of strategic and tactical yield and inventory management to maximize rooms revenue for multiple hotels via major distribution channels, including the GDS, Central and On-property reservations, Website, and Online Travel Agency internet site
  • Support the General Manager(s) and the Sales Team(s) of involved properties by providing pertinent information and tools to enhance the property's sales and marketing efforts and decision making process(es).
  • Identify, communicate, and execute opportunities to increase incremental revenue based on historical demand, regional, seasonal and competitive influences, by property and market, group performance across each property's profit centers, price sensitivity by market segment, demand and reservation costs across multiple sales channels.
  • With assistance from the property Director of Sales, will provide short-term and long-term rooms revenue projections, including weekly, monthly, quarterly, and full-year projections.
  • Set and manage appropriate yield controls to maximize each hotels revenue from all distribution channels, including CRO, GDS, Website, and Third-party channels
  • Communicate sell strategies with sales and operations team(s) to support robust group night components and Banquet revenues
  • Monitor and evaluate market demand trends, including surveying the competitor's strategies
  • Conduct weekly Yield meetings with agenda, and recommendations for long and short term growth with each property
  • Attend Sales and Marketing meetings in person and virtually based on location of involved properties.
  • Provide statistical information to Executive team members at the properties
  • Complete and submit monthly, quarterly, and yearly reports (as requested)
  • Hire, train, and supervise reservation employees and operations, daily, if applicable
  • Set and ensure accurate rate (SRP) loads
  • Monitor and evaluate CRO-performance on a weekly and monthly basis, including Central Agents performance, i.e. Conversion, regret, denial (statistics) etc.
  • Provide reports measuring results of hotels and Sales and Marketing efforts and interpreting as needed
  • Set appropriate and congruent pricing among all market segments and distribution channels
  • Develop pricing strategies for all markets, by season if appropriate
  • In conjunction with E-Commerce team, provide opportunity dates on calendar basis to result in incremental revenue opportunities


JOB REQUIREMENTS:

  • Revenue Management experience in Hotels required
  • Experience with Full Service Hotel Brands required
  • Multiple Property (Cluster) Revenue Management experience preferred
  • Previous Hilton and Marriott Hotel experience preferred
  • Knowledge of the GDS
  • Knowledge of Internet distribution channels (business models and operations)
  • Proficient in Microsoft Word and Excel (PowerPoint desired)
  • Strong verbal and written communication skills
  • Skilled in relationship building
  • Analytical and mathematical skills
  • Solid communication skills
  • College Degree preferred
  • Effective Sales ability
  • Creative thinking


WHAT WE OFFER:

  • Vacation, Holiday, and Sick pay
  • Medical/Dental/Vision (with opt. out option)
  • Fitness Reimbursement
  • Hotel Room Discount
  • Travel Reimbursement
  • Life Insurance
  • AD&D
  • 401(k) - 4% Match
  • Discount programs
  • Education Assistance Program
  • Long-Term Disability
  • Voluntary Short-Term Disability
  • Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
  • Commuter Benefits


About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Hospitality & Recreation
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ
HGV
* Ladders Estimates

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