JOB TITLE: Housekeeping Manager
DEPARTMENT: Housekeeping
HOTEL/LOCATION: Homewood Suites by Hilton Newark/Fremont
STATUS: Full-Time, Salaried
SALARY: $79,000 - $83,000 Annually
SCHEDULE: Flexible (24/7 availability required based on business needs, including weekends and holidays)
REPORTS TO: Facilities Manager
INTERACTS WITH: All Departments, Internal and External Guest
The Homewood Suites by Hilton, Newark/Fremont is seeking a dynamic, passionate, and highly organized Housekeeping Manager to help lead our housekeeping team. In this role, you will oversee the daily operations of the housekeeping department, ensuring the highest standards of cleanliness, guest satisfaction, and team morale. You will be responsible for departmental administration-including scheduling, labor management, and payroll-while actively mentoring, training, and developing a diverse team of associates. If you are a self-motivated hospitality professional with a strong eye for detail and a knack for building trust and loyalty, we want you on our team.
OVERALL OPERATIONS- Ensure compliance with all brand inspection requirements and stay informed of industry trends and best practices.
- Ensure all employees have the proper supplies, equipment, and uniforms.
- Demonstrate brand standards, behaviors, hallmarks, and mandates.
- Follow all emergency and safety/sanitary guidelines-including OSHA requirements and proper handling/storage of cleaning chemicals-to provide a safe environment.
- Follow all guidelines, policies, and procedures as outlined by PHM's Employee Handbook, including attendance policies, professional demeanor, and workplace incident prevention.
- Monitor and manage departmental payroll and labor costs, including staffing levels, timekeeping, overtime, and productivity to ensure compliance with budget.
- Review and approve timecards for accuracy and ensure all payroll discrepancies are addressed promptly.
HOUSEKEEPING- Oversee the daily operations of the Housekeeping Department and supervise work assigned to room, laundry, and house attendants, assisting as needed.
- Ensure all guest rooms, public areas, laundry, and heart of the house areas meet cleanliness and quality standards by conducting routine inspections.
- Inspect and help maintain storage rooms, housekeeping carts, and work areas so they are clean, organized, neat, and adequately supplied.
- Coordinate room readiness with the Front Office; monitor and ensure rooms are cleaned and released according to brand standards and timelines.
- Plan, organize, and coordinate daily housekeeping activities, including opening/closing duties, required documentation, and deep cleaning projects.
- Assist with minimizing waste in all areas of housekeeping.
- Prepare staff schedules and assign room and area responsibilities; ensure adequate staffing levels based on occupancy, peak periods, and business needs.
- Manage housekeeping inventory, ensuring proper supplies, equipment, linens, and amenities are available within established budgets.
- Oversee the quality of laundry operations and linen control.
- Coordinate maintenance requests with the Engineering/Maintenance Department and ensure housekeeping equipment is properly maintained.
- Maintain accurate records, reports, logs, and departmental paperwork.
- Oversee the hotel's Lost and Found program.
INTERPERSONAL RELATIONSHIPS- Conduct daily pre-shift meetings and communicate important operational information, expectations, and departmental procedures.
- Develop and maintain relationships with local fire, police, and emergency personnel.
- Interview, hire, train, coach, and mentor Housekeeping associates, including leading new hire orientations.
- Monitor performance, clearly communicate expectations, and provide constructive coaching, counseling, and performance evaluations.
- Recommend corrective action/discipline with assistance from the Director of Rooms & GM, addressing associate performance issues promptly and consistently.
- Promote teamwork, professionalism, and positive associate relations.
- Resolve and address all guest complaints, associate issues, and service recovery opportunities in a creative and professional manner.
- Report any issues, concerns, and suggestions to upper management.
- Maintain constant communication with Front Office, Maintenance, Food & Beverage, and all other hotel departments to ensure guest satisfaction.
WORKING ENVIRONMENT- Must be able to work under the sun and heat, in a fast-paced environment.
- Must be able to get up and down the stairs multiple times during a shift.
- Some local travel may be required in order to attend hotel events not limited to meetings, trainings etc.
WORK EXPERIENCE- Minimum of two years of housekeeping experience, preferably in a hotel of similar size and complexity.
- Minimum of two years of supervisory or management experience, preferably in a hotel housekeeping department.
EDUCATION- High school diploma or equivalent required.
- College degree, or coursework in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
KNOWLEDGE & WORK EXPERIENCE- Understand hotel function, know guest profiles, and know business demand in the area and local hotel competitors.
- Understand standard accounting principles such as addition, subtraction, multiplication, percentages, etc.
- Possess computer knowledge beyond basics. Must be able to type proficiently, compose business e-mails/proposals, use Microsoft Office (Word, Excel, and Power Point) and Adobe, and demonstrate the ability to learn new software or hotel management systems.
SKILLS- Strong business communication skills (both verbal and written in English) to communicate clearly and professionally with associates, guests, management, and vendors.
- Strong interpersonal and leadership skills to effectively manage, mentor, train, and motivate a diverse housekeeping team.
- Advanced organizational and multitasking skills to manage multiple projects, maintain focus and structure, prioritize tasks, and handle department administration.
- Strong conflict resolution and negotiation skills to handle difficult situations with ease and professionalism to ensure maximum guest and associate satisfaction.
ABILITIES- Able to spark conversations with guests and associates, establish relationships to build trust, develop loyalty, and achieve both associate and guest satisfaction goals.
- Ability to maintain consistent positive energy, self-motivation, accountability, and passion for hospitality while working independently to achieve established goals.
- Ability to keep hotel sensitive information confidential, such as guest credit card information, hotel financials, and departmental documentation.
- Ability to learn and perform all hourly functions to seamlessly cover employee absences and or emergencies.
- Ability to easily adapt to various situations, constant change, handle pressure, and remain composed and focused.
- Ability to work a flexible schedule, including nights, weekends, and holidays as required by hotel business demands.
PHYSICAL JOB REQUIREMENTS- Ability to carry, grasp, push and pull heavy loads as well as lift and/or carry or otherwise move packages, boxes, carts weighing between 50-200 pounds.
- Constantly walking/standing/moving about property up to 8+ hours a day.
- Frequently bending, stooping, kneeling, climbing, and crawling and sitting to perform any/all general duties
BUSINESS ATTIRE- To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook.
PREFERRED QUALIFICATIONS- Bilingual or Multilingual
- Prior Hotel Experience
- Prior Emotional Intelligence Training
