Job SummaryPerforms supervisory activities such as personnel management, budgeting, project management and work order activities. Assists with hiring, time management, productivity, provides direction and evaluates employees. Assigns tasks to staff. Plans, organizes and coordinates the application support activities for two or more software applications. Coordinates the interactions between the users of computer applications, the Information Systems/Clinical Informatics Departments and related vendor support personnel. Is responsible for implementation of assigned new applications and ongoing system enhancements, assisting users in making the most effective use of computer applications through training, file maintenance, testing, system monitoring, problem resolution and validate configuration of applications. Prepares documentation for assigned applications. Recommends software solutions, including both commercial software packages and in-house developed applications, based on user requirements. Generates and analyzes documents, charts and/or diagrams of business problems to be programmed or addressed via systems acquisitions. Assists in developing project cost and benefit estimates to establish project worth, including the development of alternative considerations leading to recommendations for new systems or systems changes. Assist in developing departmental policies and standards related to use of systems and software.
The Clinical Informatics Manager has an extensive understanding of healthcare applications in use at North Shore Medical Center, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems. They are dedicated to facilitating a secure, effective, integrated electronic medical record system that continually improves outcomes, reduces cost, increases efficiency, and enhances user experiences. Primary responsibilities include collaborating with clinicians to design, test, train, implement, evaluate, and maintain clinical applications and other associated systems. This position cultivates strong, supportive relationships with executives, clinical leaders, and clinicians based on appropriate professional interactions, demonstrated ability to perform principal duties and consistent, timely follow-though.
The Clinical Informatics Manager works independently on projects of moderate complexity and successfully engages in multiple initiatives simultaneously. They utilize the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of clinical practice, policies, and identified best practices. They are responsible for coordinating with end users in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. They communicate with They participate in the mentoring of new hires. They can communicate with all levels of hospital leadership and clinicians.
The Clinical Informatics Manager serves as liaison between Nursing and AIT utilizing the hospital performance improvement process to achieve the goals of clinical operations and the Nursing Informatics Department. They identify opportunities for process improvement in support of key technology initiatives as it pertains to specified systems that help support our partners, team members, patients, and families. They provide 24hr on-call support to hospital facility nursing departments for a variety of clinical applications. They assist with executing change management strategies. They communicate project status with clinical informatics leadership, system leadership, operational owners, Project Managers, Process Architects and AIT members. They actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.
Qualifications / Education Requirements- Minimum of five years total between clinical and informatics experience
- 4 year / Bachelor's Degree in Health Science, computer science, information systems technology, or related discipline (Required)
- Current, valid license as a Registered Nurse in state of primary work local
- Master's Degree in Business Administration, Information Systems or related discipline (Preferred)
Experience/ Requirements- 4 - 5 years Proficiency in the use and understanding of two or more applications currently used in healthcare settings. (Required)
- 4 - 5 years Experience in implementing and/or upgrading an application in a healthcare setting. (Required)
- 2 - 3 years Understanding of the processes related with the department/s and application that the analyst manages. (Required)
- 1 - 2 years Supervision of other analysts in the implementation or upgrade of a minimum of two projects (Preferred)
- 2 - 3 years Project management experience in a healthcare setting. (Preferred)
GENERAL REQUIREMENTS (not remote)Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills
Working ConditionsOrganizational Skills, Communication Skills, Interpersonal Skills, Customer Relations, Mathematical, Analytical, Grammar / Spelling, Read / Comprehend Written Instructions, Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Suite, Broad understanding of computer system concepts including hardware, software, operating systems and network communications.
Category: Clinical/Medical Informatics
The value you'll bring to the team:- Coordinates Nursing Informatics projects for assigned clinical areas to include evaluation of requests, analysis of information, presentation to pertinent committees, implementation, education, and post-implementation evaluation and support. Sets objectives and summarize the strategic directions for the work group. Researches, Validates, and logs EMR enhancement requests.
- Serves as facility resource person and role model in the use of clinical information systems.Maintains thorough knowledge of the computer system.
- Proactively assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality.
- Shares application tips with clinicians to improve their workflow efficiency and guides to best practices. Assists customer with customization of the application for unique department scenarios usingapplication tools within electronic health record foundation.
