DescriptionJob Overview: Act as a Senior Systems Analyst to ensure the implementation, integration into clinical workflows and the optimization of digitization solutions within clinical-administrative transformation services. The incumbent plays a key role in the success of deployments by ensuring system performance, document compliance, and user satisfaction.
Main Responsibilities:- Participate in the configuration and parameterization of digitization systems and software according to operational requirements with the vendor and clients
- Ensure ongoing maintenance, performance monitoring, and optimization of the solutions deployed with our partner
- Analyze user needs and recommend innovative solutions adapted to the operational realities of the healthcare environment
- Ensure compliance with quality control processes, certified digitization, and legal standards regarding the integrity, evidentiary value, and secure destruction of paper documents
- Design and lead training sessions for users (archives personnel and administrative agents)
- Provide technical support, incident resolution, and guidance for users during validation phases
- Support management in estimating work efforts and drafting professional service proposals related to document digitization
- Facilitate meetings, lead committees, and ensure proactive communication with the team, clients, and partners
- Identify opportunities for continuous improvement and apply best practices for quality to digital transformation projects
QualificationsTechnical Skills and Qualifications Required:- Training or relevant experience in health records management, medical archivist, archives management technician, or equivalent
- Knowledge of the patient's chart structure and medical archives processes in hospitals and CLSCs
- Strong command of application integration (indexing, metadata, HIS interfaces)
- Expertise in digitization tools
- Knowledge in software application configuration and parameterization
- Functional knowledge of application environments, interface mechanisms (e.g., HL7 streams, shared directories), and operating systems
- Excellent ability to write technical documentation, configuration specifications, and procedure guides
- Experience in the healthcare sector, ideally with an Electronic Patient Record (EPR) or other clinical and clinical-administrative systems
- Fluent bilingualism (French and English), both oral and written
Professional Qualities and Skills:- High analytical rigor and strong attention to detail
- Excellent ability to solve complex problems proactively
- Well-developed skills for training, simplifying information, and providing technical support
- Strong interpersonal, communication, and active listening skills
- Agility and strong ability to adapt to evolving technologies
- Strong team spirit and constant focus on customer satisfaction
Professional Designation / Certification Required:- College Diploma (DEC) or university degree in a relevant field (Medical Archives, Clinical Informatics, or equivalent)
Experience Required:- Minimum of 3 - 5 years of proven professional experience in digitization or document management projects and in clinical document streams (progress notes, signed consents, ECG tracings, etc.) acquired within the healthcare network
Intermediate knowledge of English is required because you will occasionally interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its provincial scope.
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
