Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

• Manage client expectations and ensure project delivery meets goals of engagement.

• Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least 4 years of health care information technology implementation or consulting working experience

• At least 1 year of project management experience

• Ability to communicate effectively with technical, clinical and operational teams

• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

• Ability to build strong client relationships and delivering client-centric solutions

• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience

Expectations

• Travel expected up to 20% of the time as needed

• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel