4+ years in health care IT implementation or consulting.
1+ year of project management experience.
Effective communication with technical, clinical, and operational teams.
Proficient in documenting and presenting complex architecture concepts.
Expertise in building strong client relationships and delivering solutions.
Skilled at deciphering complex information to solve problems.
Responsibilities
Deliver workflow and solution design expertise during client engagement.
Guide clients through workflows, upgrades, and system maintenance.
Act as the primary consultant for troubleshooting and knowledge transfer.
Maintain and develop client relationships for issue resolution and support.
Resolve escalated issues using solution knowledge during various project phases.
Manage client expectations ensuring project goals are met.
Coach and mentor solution teams on best practice methodologies.
Benefits
Travel up to 20% required.
Flexible hours to accommodate client needs across time zones.
Full Job Description
Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise
Responsibilities
Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
Manage client expectations and ensure project delivery meets goals of engagement.
Coach, mentor and guide solution teams on recommended methodology practices
Qualifications
Required
Bachelor's degree or equivalent relevant work experience
At least 4 years of health care information technology implementation or consulting working experience
At least 1 year of project management experience
Ability to communicate effectively with technical, clinical and operational teams
Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
Ability to build strong client relationships and delivering client-centric solutions
Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
At least 2 years Netsmart EHR solution work experience
Expectations
Travel expected up to 20% of the time as needed
Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
About Netsmart Technologies, Inc
Netsmart Technologies is an American company that develops and sells health information technology, including for electronic health records and health information exchanges, for organizations and entities in the behavioral health, human services, and post-acute care markets.
Netsmart was founded in 1992 although its technology origins go back to 1968 with the founding of Creative Socio-Medics, which it acquired in 1994. Netsmart has since grown via many other acquisitions. It is headquartered in Overland Park, Kansas.
