About the RoleThe Clinical Applications Analyst partners with Imagen's clinical and operational teams to support radiologists nationwide by ensuring clinical applications and imaging systems are stable, well-configured, and optimized for efficient, high-quality patient care. This role is focused on PACS and clinical application support, workflow optimization, issue resolution, and ongoing system performance, requiring strong healthcare domain expertise, effective client-facing communication, and the ability to manage multiple priorities with a proactive, service-oriented mindset that recognizes the direct impact of technology on radiologist satisfaction, customer confidence, and patient outcomes.
Responsibilities- Lead and support the configuration, maintenance, and optimization of Imagen's clinical applications and imaging systems to ensure reliable, efficient radiologist workflows
- Serve as a subject matter expert for PACS and clinical applications, supporting system setup, troubleshooting, upgrades, integrations, and workflow enhancements
- Partner with clinical, operational, and technical teams to identify and implement workflow improvements that enhance efficiency and reduce operational friction
- Troubleshoot complex clinical application and imaging workflow issues, driving issues through resolution in coordination with internal teams, vendors, and customers
- Proactively monitor application health, system stability, and workflow performance to maintain high system availability and minimize operational disruptions
- Support testing, validation, and implementation activities related to new workflows, upgrades, integrations, and customer deployments
- Train and support internal teams and end users on application functionality, workflow best practices, and support processes as needed
- Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
- Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
- Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
- Flexibility to provide coverage outside of normal business hours as needed
Qualifications / Requirements- Bachelor's degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
- Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
- Demonstrated end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
- Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
- Hands-on experience supporting, configuring, and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
- Experience troubleshooting PACS, imaging workflow, and clinical application issues in complex healthcare environments
- Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, vendors, and technical teams
- Highly organized with the ability to manage multiple priorities, balance competing demands, and maintain strong attention to detail in a fast-paced operational environment
- Are either located in or willing to work PST hours
Imagen Technologies is a remote-first company and this job is conducted remotely.
The base salary for the position is between $75,000 - $95,000, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
