As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

 Benefits include:  Competitive compensation & benefits  Medical, dental, vision Company-paid life insurance  Flexible spending accounts  403(b) retirement plan 

Job Summary

Responsible for clinic operations, ensuring that systems and protocols are in place and that staff are properly trained. Provide direction and leadership for patient care. Collaborate with leadership to facilitate favorable department financial performance and ensure that the highest quality of care and productivity is performed. Direct and motivate staff to deliver high-quality care and exceptional patient experiences.

Supervises

Dental Assistants, Medical Assistants, Patient Service Representatives and other clinic support staff

Essential Job Functions

Provide direct supervision of the above-referenced employees

Select, orient and train employees and evaluate job performance

Assign job assignments and work schedules for staff and clinicians

Monitor appropriate time and attendance for employees and coverage arrangement for time off

Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction

Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery

Set up and maintain monthly clinician schedule

Maintain knowledge of and monitor appointment schedule; review scheduling of site daily; coordinate access to care with Clinic Managers at all sites

Periodically review registration paperwork to ensure that all charts, forms and reports are available prior to the patient visit

Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion

Act as an advocate for patients by communicating patient needs to staff and seek resolution to concerns

Maintain knowledge of all aspects of the clinic operations and the duties of staff

Update employees on all clinic programs by providing information, direction and monitoring of procedural changes

Monitor "Failed Appointments" and follow up according to protocol

Record and report any unusual occurrences or incidents; utilize the "variance report" correctly

Prepare productivity, goals & objectives and other pertinent reports on a timely basis

Communicate between all shifts to ensure that all instructions are followed

Arrange and conduct staff meetings on a regular basis

Participate in Operations related meetings and serve on various committees as assigned

Take part in clinic activities to increase employee morale and maintain a good, humored perspective

Be available as a resource person for all staff and patients

Assist with the development of protocols and policies and procedures

Ensure compliance with DHS licensing and regulations

Assist in the preparation of the clinic for audits and site visits

Arrange for equipment repairs and ensure calibration is done according to schedule

Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops

Support the vision, mission and goals, and demonstrate a commitment to the values of the organization

Perform other duties as directed

Minimum Qualifications

Minimum four years92 experience in clinical management experience

Minimum four years92 experience and training in clinical systems

CPR Certification (BLS Child, Infant, Adult)

Valid California driver92s license, current vehicle insurance, and reliable transportation

Preferred Qualifications

Medical Assistant or LVN certification/experience

Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
• Strong experience with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Pay Rate

• $75,000 - $90,000 Depending On Experience