The Clinic Manager plays a critical role in helping our clinics and teams advance our strategic objectives, as well as ensuring smooth daily operations of Kinwell's clinic in Spokane Valley, WA. The Clinic Manager will support the overall management and daily operations of the clinic, ensuring smooth workflows and exceptional patient care. They will work closely with the Practice Manager to maintain operational efficiency, compliance, and a high standard of service. This role involves managing staff, overseeing administrative tasks, and ensuring the clinic meets both patient needs and organizational goals.
 

What you’lldo: 

• Manage clinic support staff and cultivate an environment of team building, integrity, patient/team member safety, continuous improvement, and reward and recognition of team members.  

• Collaborate with clinician partners to ensure key metrics for effective patient throughput, improved patient outcomes, positive patient satisfaction, clinic safety, and efficiency are met. 

• Oversee daily clinical operations, ensuring consistency in service delivery, workflow and clinic efficiency, and safe and timely patient care.  

• Ensure all clinics adhere to local, state, and federal regulations, including healthcare-specific regulations such as HIPAA, OSHA, and CMS guidelines.  

• Maintain accreditation and licensing requirements for each clinic.  

• Assist in the development and execution of the clinic’s strategic goals, aligned with organizational growth objectives.  

• Support staff scheduling and ensure adequate coverage during operational hours.  

• Address staff concerns and escalate issues to the Practice Manager as needed.  

• Handle escalated patient concerns and feedback, working to resolve issues promptly and proactively managing service recovery initiatives.  

• Ensure the highest standards of patient care by monitoring and improving the patient experience within the clinic, aligning with Kinwell's values and regulatory requirements.  

• Monitor clinical outcomes and lead quality improvement initiatives to enhance care delivery and clinic performance.  

• Implement, monitor, and improve operational policies and procedures.  

• Ensure compliance with HR policies and participate in recruitment and retention strategies.  

• Manage clinic budgets, expenses, and financial performance.  

• Monitor and analyze financial reports to ensure profitability and operational sustainability and identify cost-saving opportunities. 

• Collaborate with the finance team to manage billing, collections, and revenue cycle processes.  

• Ensure corporate initiatives and objectives are communicated to teams clearly and timely to ensure team buy-in and alignment.  

• Ensure Practice Manager has appropriate details to monitor and report against clinic launch KPI’s and suggest enhanced metrics where appropriate.  

• Assist with education and coaching of staff on patient health metrics, turnaround times, performance, and any areas of opportunity to ensure a consistent improvement in health outcomes and positive experiences for all patients.
 

What you’llbring: 

• Three years of experience as a primary care clinic manager.  

• Associate's degree in healthcare administration or equivalent working experience.  

• Track record of achieving and maintaining exceptional Net Promoter Scores.

• Experience working with Epic or similar EMR.  

• Experience with and knowledge of Medicare Advantage plans.

• Entrepreneurial outlook that thrives in an environment of uncertainty and with a willingness to progress in your career as our practice expands.  

• Excellent organizational, planning, analytical, prioritization and problem-solving skills.  

• Excellent verbal and written communication skills, including presentation skills.

• Ability to work as a member of a team, take and implement constructive feedback to ensure success of clinic.  

• Demonstrated ability to exercise judgment in handling sensitive and confidential information in a discrete and professional manner.  

• CMA, RN or LPN with clinic management experience. (Preferred)  

• Skilled in operating a computer in a Windows environment utilizing Outlook, Word, and Excel. (Preferred)  

• Experience with increasing practice utilization. (Preferred)

Working Environment   

• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.   

• The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.   

• Occasional travel may be required.   

• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.   

Physical Requirements   

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:   
 

• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.   

• Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.   

• This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.