Our Client Success Manager is someone who has a passion for problem-solving and account management and is seeking a role with direct impact on the short- and long-term success of our clients' business. Excellent communication and analytical skills are critical. The individual needs to be able to break down complex data-driven solutions with simplicity, think strategically about a client's business to drive results through relevant campaigns, and liaise with stakeholders ranging from agency media planners and buyers to brand CMOs and CEOs.
Responsibilities:
• Have a strong understanding of Simulmedia's value proposition and product offerings
• Understand customer business objectives and pain points (e.g., to tailor Simulmedia's solutions to solve client challenges, etc.)
• Have a deep comprehension of how marketers operate and make decisions
• Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)
• Serve as main day-to-day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities
• Define and own current account plans to drive client's key performance metrics, while developing account growth plans to drive incremental renewal business
• Craft compelling stories around data insights & analytics to demonstrate the value of Simulmedia's TV+® platform
• Own client list and manage expectations/timelines, acting as the project manager with internal stakeholders
• Deliver platform demos and custom analytics/reporting to prospective and current clients
• Partner with planning and activation teams to to successfully and seamlessly deliver against nuanced campaign objectives
• Proactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement
• Attend and collaborate in onsite, in-person meetings on a regular daily basis
Qualifications:
• 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
• 3+ years of experience managing multiple client accounts simultaneously
• Experience working with marketing decision-makers in companies as well as collaborating with agency partners
• Track record of reaching and exceeding business targets
• Detail-oriented, proactive, and organized
• Strong verbal and written communication skills
• Experience in interpreting data and sharing client analyses in a compelling format
• People-driven, with strong interpersonal skills
• Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment
• Bonus: Experience in both linear TV and either CTV or programmatic video
We're required to include a reasonable estimate of the compensation range for this role. Compensation decisions are dependent on the unique facts and circumstances of each case, but a reasonable estimate of the current base range for this role is $65,000 - $105,000. Note that this range is specific to national metro areas and that offers take into account a wide variety of potential factors considered in compensation, including but not limited to skill, qualifications, accomplishments, experience, credentials, and business needs. Simulmedia offers competitive pay relative to its peers plus a wide range of best-in-class, comprehensive, and inclusive employee benefits. To learn more, visit our Careers Website.
Check out our Excellent Benefits & Perks
• Fully paid premiums for employee medical, dental, vision, short-term disability, long-term disability and life-insurance coverage for full-time employees
• Medical by UnitedHealthcare
• Dental by Guardian
• Vision by EyeMed
• Pre-tax plans for medical flexible spending, dependent care and transit/parking
• Flexible paid time off (PTO)
• Sick time off
• Extensive holiday schedule
• Generous parental leave policies after a year of service
• Phone and Data reimbursement program
• Fully paid Citi Bike membership and helmet stipend with Seamless+ and Lyft Pink
• Pet-friendly office
• Monthly happy hours, quarterly team building, plus tons of other fun events!
• Dedicated workshops for diversity, equity, inclusion and belonging
• Park Avenue office with 360-degree views and fully stocked kitchens
