Description:We are seeking a proactive, customer-focused, and results-driven Client Success Manager (CSM) to manage a portfolio of Mid-Market accounts, typically ranging from $30K-$70K in Annual Recurring Revenue (ARR).
In this role, you will serve as a trusted advisor, guiding customers to achieve their desired business outcomes, maximize the value of their investment, and build long-term partnerships. As a key contributor to our growth strategy, you will help develop Mid-Market customers into future Enterprise and Strategic accounts through proactive engagement, value realization, and strategic account planning.
This position requires a unique blend of customer success expertise, commercial acumen, and revenue accountability, including driving renewals, identifying growth opportunities, managing forecasts, and owning a revenue target while ensuring alignment between customer goals and business objectives.
This U.S.-based role is ideally located in Raleigh, NC; however, we encourage applications from qualified remote candidates across the U.S.
Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment in the United States.You'll make an impact by:- Manage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention.
- Manage client renewal process for forecasting and securing revenue.
- Drive adoption and engagement through proactive outreach and success planning.
- Identify opportunities for upsell, cross-sell, and expansion in collaboration with Sales.
- Monitor account health and usage metrics to identify risks and opportunities.
- Conduct regular check-ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals.
- Serve as the voice of the customer internally, advocating for their needs and feedback.
- Collaborate with internal teams to resolve issues and deliver a seamless customer experience.
- Support the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery.
This is how you'll win us over:- BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
- 2+ years of experience in Customer Success, Account Management, or related roles.
- Proven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment.
- Familiarity with SaaS operations, including subscription models and customer lifecycle management.
- Experience using Salesforce, Microsoft Office, and BI tools.
- Strong commitment to metrics and data-driven decision-making.
- Demonstrated experience owning a revenue target, managing a forecast, and contributing to account growth.
- Excellent communication and collaboration skills to maintain strong client relationships.
- Clear and concise verbal and written communication; effective with live and virtual presentations.
- Strong organizational, time management, and project management skills.
- Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
- Proven ability to manage multiple priorities and thrive in a fast-paced environment.
- Experience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare.
You'll Thrive Even More If You Also Bring- Bachelor's degree.
- Experience with ChurnZero, Gainsight, or similar Customer Success platforms.
- Background in CMMS (Computerized Maintenance Management Systems).
- Demonstrated ability to grow accounts and transition customers into higher-value tiers.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $63,393 - $108,674 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
