5+ years in Client Success, Customer Success, or related technical roles
Experience managing large enterprise accounts with multiple stakeholders
Hands-on knowledge of Microsoft Security stack, including Sentinel and Defender
Proven track record in driving SaaS adoption and value realization
Strong organizational and project management skills
Excellent communication skills for both technical and business audiences
Ability to develop and execute customer success strategies
Responsibilities
Serve as the primary contact for customer requests and escalations
Advocate for customer success within BlueVoyant
Coordinate customer communications and engagement activities
Lead customer meetings and operational reviews
Manage customer transitions from implementation to steady-state operations
Drive product adoption and customer engagement
Identify and mitigate customer risks through proactive strategies
Benefits
Become a trusted advisor to enterprise security leaders
Own strategic customer relationships across multiple departments
Work for a mission-driven cybersecurity company
Competitive compensation and comprehensive benefits package
Support for employee wellbeing, development, and career growth
Full Job Description
Position: Client Success Manager III Reports To: Manager, CSM Department: Client Success Location: Remote, US (Eastern Time Zone) Work Authorization: US Citizenship Required
BlueVoyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender, to join our Client Success team. This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. You'll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from BlueVoyant's cybersecurity solutions and SaaS platform.
What You'll Do:
Serve as the primary point of contact for customer requests, needs, communications, and escalations.
Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups.
Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
Drive customer adoption, engagement, and utilization of BlueVoyant products and services.
Support customer retention initiatives and renewal planning activities.
Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts.
Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value.
Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities.
What You'll Bring:
5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
Experience driving adoption and value realization for SaaS platforms and managed security services.
Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
Experience partnering with Sales teams to support customer retention, renewals, and account growth.
Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences.
Ability to create and execute customer success strategies and service improvement plans.
Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer-facing organizations.
Ability to travel to client sites when required.
Nice To Have:
Client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
Experience working within a Big Four or leading consulting organization.
Industry certifications such as CompTIA Security+, Network+, CISSP, or equivalent cybersecurity credentials.
Experience presenting to executive stakeholders and facilitating strategic customer workshops.
Experience supporting global or multinational enterprise customers.
Education:
Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field, or equivalent professional experience and certifications.
Why BlueVoyant?
Become a trusted advisor to security leaders at enterprise organizations, helping them strengthen their cybersecurity programs and realize measurable value from BlueVoyant's Microsoft Security solutions.
Own strategic customer relationships end-to-end, working at the intersection of Sales, Product, Service Delivery, and Executive Leadership to drive adoption, retention, and long-term growth.
Join a global, mission-driven cybersecurity company defending organizations worldwide with cutting-edge data, technology, and expertise.
Competitive compensation and a comprehensive benefits package, with support for wellbeing, development, and career growth.
#LI-AH1 #LI-Remote
About BlueVoyant
BlueVoyant is a cybersecurity company that provides advanced threat intelligence, managed security services, and proactive professional services with forensic capabilities for incident response and remediation. The company's services are designed to help businesses and governments protect themselves against cyber threats, detect and respond to security incidents, and improve their overall security posture. BlueVoyant's clients include Fortune 500 companies, financial institutions, and government agencies. The company was founded in 2017 by former members of the US Cyber Command and is headquartered in New York City.
