4+ years of client-facing experience in the healthcare industry
Strong communication, customer service, and presentation skills
Excellent attention to detail and analytical thinking
Quick learner with problem-solving skills
Comfortable in a fast-paced, evolving environment
Process improvement mindset
Experience managing technical implementations, such as SSO integration
Responsibilities
Lead clients through successful implementation from onboarding to support
Collaborate cross-functionally to align client needs with internal workflows
Conduct kickoff meetings and implementation calls for high-volume clients
Develop and maintain project timelines for clients and internal teams
Provide training and educational resources in partnership with Marketing
Serve as the internal client advocate to meet deadlines and requirements
Build strong relationships with key stakeholders to drive product adoption
Track engagement metrics and demonstrate ROI to clients
Coordinate with Support, Product, and Marketing teams to address client needs
Benefits
Medical, dental, and vision insurance
401(k) with company match
Flexible paid time off and company holidays
Paid parental leave
Professional development and learning opportunities
Wellness and mental health resources
Remote work support and home office stipend
Full Job Description
About the Role
As Client Success Manager, Enterprise, you'll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.
Lead clients through a successful implementation, from onboarding to product configuration and support.
Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
Develop and maintain project timelines for both clients and internal teams.
Provide training, user documentation, and educational resources in partnership with Marketing.
Serve as the internal client advocate, ensuring deadlines and requirements are met.
Build strong relationships with key stakeholders to drive product adoption.
Track engagement metrics and demonstrate ROI to clients through strategic positioning.
Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
Partner with Relationship Management to facilitate seamless contract renewals.
Location: Remote, United States What We're Looking For
We're excited to meet candidates who have many of the following qualifications:
4+ years of client-facing experience in the healthcare industry
Strong communication, customer service, and presentation skills.
Excellent attention to detail and analytical thinking.
Quick learner with problem-solving skills and the ability to work independently.
Comfortable in a fast-paced, evolving environment.
Process improvement mindset.
Experience managing technical implementations, such as SSO integration.
Compensation
The anticipated total compensation for this role is $90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
Base salary
Equity (where applicable)
Annual bonus or incentive compensation (where applicable)
Specific compensation details will be discussed during the interview process. Benefits
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
Medical, dental, and vision insurance
401(k) with company match
Flexible paid time off and company holidays
Paid parental leave
Professional development and learning opportunities
Wellness and mental health resources
Remote work support and home office stipend (where applicable)
About Doximity
Doximity is a social network for healthcare professionals. The company was founded in 2010 by Jeff Tangney and Shari Buck. Doximity's platform allows physicians, nurse practitioners, physician assistants, and other healthcare professionals to connect with each other, share knowledge, and collaborate on patient care. The company is headquartered in San Francisco, California and has over 1 million members. Doximity has been recognized as one of the fastest-growing private companies in America by Inc. Magazine and one of the best places to work in the Bay Area by the San Francisco Business Times.
