Bachelor's degree in Business, International Relations, Political Science, or related field.
Exposure to global security, international relations, financial crime, compliance, or regulatory environments.
2+ years in a client-facing role (customer success, account management, or technical support) within SaaS, fintech, regtech, compliance, or data services.
Strong communication and presentation skills for diverse audiences.
Experience in client onboarding, product demos, and training delivery.
Technically curious with troubleshooting skills and ability to learn new systems quickly.
Understanding of compliance frameworks like anti-money laundering and sanctions.
Responsibilities
Serve as the primary contact for client inquiries regarding Kharon findings and platform issues.
Onboard new clients, ensuring a seamless transition to Kharon's platform.
Deliver personalized demonstrations of platform features tailored to client needs.
Conduct training sessions to educate clients on new features and update training materials.
Coordinate with internal teams to resolve complex client issues efficiently.
Assist the sales team in developing tailored proposals for upsell opportunities.
Monitor client usage to identify upselling opportunities.
Benefits
Fully sponsored medical, dental, and vision insurances.
FSA program for medical and dependent care.
Long term disability coverage.
401k + Roth with matching and immediate vesting.
Flexible paid time off plus 11 paid holidays.
Full Job Description
Client Services Manager (US)
Application Deadline: 31 December 2026
Department: Customer Success
Employment Type: Full Time
Location: Washington D.C.
Compensation: $80,000 - $90,000 / year
Description
TL;DR Kharon is seeking a full-time, Client Services Manager preferably based in Washington D.C. (open to candidates based in Denver as well). This role requires in-office attendance 3 days per week.
RESPONSIBILITIES:
Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues
Onboarding and guiding new clients through the setup process, ensuring a smooth transition onto Kharon's platform.
Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications.
Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform.
Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly.
Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
Continuously educating oneself on Kharon's evolving platform features, benefits, and service offerings.
QUALIFICATIONS:
A Bachelor's degree, preferably in Business, International Relations, Political Science, or a related field.
Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
2+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.
Fully sponsored medical, dental, and vision insurances
FSA program for both medical and dependent care
Long term disability
401k + Roth with matching and immediate vesting
Flexible paid time off + 11 paid holidays
The base salary range at Kharon is set between $80,000-$90,000. Please note that this figure does not necessarily include potential bonuses, commissions, benefits, or equity that may be part of the overall compensation package.
If interested in pursuing this position, please visit www.kharon.com/careers to apply.
