Full Job Description
As a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.
You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products.
Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here
Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity
- Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction.
- Build and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities.
- Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates.
- Build and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins.
- Act as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.
- Use data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development.
What you bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts.
- Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.
- Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations.
- Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers.
- Strong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines.
- Bachelor's degree or equivalent relevant experience in a related field
The annual on-target earnings (OTE) for this position are $94,588 - $139,412, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
