World Wide Technology

Client Services Executive - Life Sciences

World Wide Technology$150K — $200K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Must reside in the Northeast and travel to NYC and Boston Metro regions for client engagements.
  • Bachelor's or Master's degree or equivalent experience required.
  • At least 5 years of experience in selling complex consulting services, especially in Business Consulting, Cloud, Security, and Infrastructure.
  • Minimum of 10 years in defining and delivering large-scale service engagements for Life Sciences clients.
  • Proficient in negotiating complex agreements with clients and stakeholders.
  • Strong analytical, project management, and relationship-building skills are essential.
  • Excellent written and verbal communication skills are necessary.

Responsibilities

  • Increase profitability and revenue from assigned accounts and regions.
  • Develop strong relationships with key Life Sciences clients throughout the service engagement process.
  • Identify and create new service opportunities within assigned accounts.
  • Enhance awareness of WWT's services portfolio among OEM services teams.
  • Lead detailed scoping sessions with clients to identify requirements accurately.
  • Negotiate terms with suppliers and partners regarding scope and pricing.
  • Generate comprehensive work breakdown structures and pricing for engagements.

Benefits

  • Comprehensive Health, Dental, and Vision Care.
  • Onsite Health Centers and Employee Assistance Programs.
  • Wellness initiatives, including a wellness program.
  • Financial perks like Profit Sharing and a matching 401k Plan.
  • Tuition Reimbursement for continued education.
  • Generous Paid Time Off (PTO) including Parental and Sick Leave.
  • Unique additional perks, including Pet Insurance and Employee Discounts.
Full Job Description
Qualifications:
  • Candidates must already be living in the Northeast and willing to travel throughout the NYC and Boston Metro regions for customer engagement.
  • Bachelor's or Master's degree or equivalent experience
  • Minimum 5 years of experience selling complex Consulting Services engagements focused on Business Consulting, Cloud, Security, and Infrastructure Services.
  • 10 years of related experience defining, selling, and delivering large scale services engagements for Life Sciences clients.
  • Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
  • Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
  • Strong written and verbal communication skills


Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $150K to $200K. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!



What will you be doing?

The Client Services Executive will grow WWT's Services business by leading the services sales process for assigned accounts in the East region, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

WWT's services business consists of (but is not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Resourcing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Responsibilities:
  • Increase services profitability and revenue in assigned accounts and regions. Develop services business in assigned Healthcare accounts with some support from other team members.
  • Develop relationships with key Life Sciences clients specific to services engagement and within the overall account strategy set by the WWT account team and leaders.
  • Create and develop new services opportunities in assigned accounts and regions.
  • Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography.
  • Conduct detailed requirements gathering and scoping sessions with Life Sciences clients and WWT stakeholders.
  • Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
  • Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
  • Work with any WWT internal departments as needed to create services engagements that are set up for success.
  • Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
  • Conduct difficult, customer-facing discussions to address significant scope changes.
  • Identify staffing opportunities and engage WWT Strategic Resourcing team members to pursue such opportunities.
  • Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.

About World Wide Technology

World Wide Technology (WWT) is a technology solution provider that offers a wide range of services to businesses and organizations. The company was founded in 1990 and is headquartered in Maryland Heights, Missouri. WWT provides a variety of services, including consulting, design, integration, and managed services. The company has a strong focus on innovation and has been recognized for its efforts in this area. WWT has partnerships with many leading technology companies, including Cisco, Dell, and Microsoft. The company has a global presence, with offices in the United States, Europe, and Asia.
Learn more about World Wide Technology
Size
7,000 employees
Industry
Founded
1990

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