JP Morgan Chase & Co.

Client Service Manager – Vice President

JP Morgan Chase & Co.$125K — $150K *
Tampa, FL 33634In-Person
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required.
  • Minimum eight years in financial services focused on institutional clients.
  • Expertise in Global Custody and/or Fund Services essential.
  • Three to five years in direct people management.
  • Strong communication and presentation skills necessary.
  • Proven problem-solving and decision-making abilities required.
  • Ability to exercise sound judgment for client and company decisions.

Responsibilities

  • Build strong client relationships and serve as escalation contact.
  • Participate in client meetings and provide updates on services.
  • Establish and lead governance structures to monitor service levels.
  • Drive initiatives to reduce billing errors and costs.
  • Oversee global initiatives managed by the client service team.
  • Mentor and develop team members to enhance performance.

Benefits

  • Opportunities for career advancement within a reputable firm.
  • Exposure to a diverse client base and global initiatives.
  • Collaborative work environment focused on client success.
  • Professional development and training resources available.
  • Dynamic, fast-paced workplace culture.
Full Job Description
JOB DESCRIPTION

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JPM, pulling together the internal teams and resources required to successfully service your book of business and drive client satisfaction.

Job responsibilities

  • Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
  • Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
  • Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
  • Drive reduction of billing errors and carry costs.
  • Provide strong oversight and manage to completion all global initiatives handled by the team.
  • Lead, mentor, and develop the team.

Required qualifications, capabilities, and skills

  • Bachelor’s degree.
  • At least eight years of experience working at a financial services organization focused on servicing institutional clients.
  • Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
  • Three to five years of direct people management.
  • Strong communication, presentation, and project management skills.
  • Effective problem solving and decision-making skills.
  • Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

Preferred qualifications, capabilities, and skills

  • Drive for continuous improvement.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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