CDM Smith

Client Service Leader - Transportation Services

CDM Smith$126K — $221K *
Transportation
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; equivalent experience may substitute.
  • Minimum of 12 years related experience necessary.
  • Domestic and international travel may be required, based on project demands.
  • Professional Engineering (PE) or Registered Architect (RA) license preferred.
  • Experience with SEPTA, PRT, and PennDOT strongly preferred.
  • Established relationships in the regional transportation community are beneficial.
  • Strong communication and networking skills are essential.

Responsibilities

  • Develop and execute business strategies in the Pennsylvania transportation market.
  • Manage and coordinate client teams for strategic pursuits and proposals.
  • Lead sales activities and collaborate with the client service team on proposals.
  • Work with transportation leadership to meet revenue and profit targets.
  • Enhance client satisfaction through effective service delivery and feedback implementation.
  • Participate in strategy initiatives for growth in Pennsylvania and the North Group.
  • Act as a technical or project lead on significant projects when required.

Benefits

  • Work from either the Pittsburgh or Harrisburg office.
  • Opportunities to lead in transportation projects and initiatives.
  • Engagement with key transportation organizations and boards.
  • Work within a collaborative and dynamic team environment.
  • Opportunity to influence business strategy and client relations.
Full Job Description
CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania Transportation practice. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy for the increase of sales with our existing clients and developing new clients in Pittsburgh and across Pennsylvania. This will include all aspects of transit planning, transportation design, construction management and program management services. This position leads the business development activities, oversees overall client service, represent CDM Smith on transportation related boards or organizations, and serve as a leader in your office and throughout the organization. *** This position can be based out of our Pittsburgh or Harrisburg, PA offices*** Responsibilities: • Plan and implement new business strategies in the Pennsylvania transportation market while maintaining the relationships with decision makers and senior leaders with the current CDM Smith client base. Specific focus on SEPTA, Pittsburgh Regional Transit (PRT), , PennDOT Central Office, PennDOT Districts 4, 5, 8 and 11 as well as the Pennsylvania Turnpike with emphasis on full-service delivery of planning, engineering, and CEI services. • Developing and managing client teams that include project managers, technical specialists, national leaders, as well as junior staff to develop strategic capture plans, proposal efforts, presentations, and other efforts of business development. • Lead effective sales activities including identifying clients and effectively working with other members of the client service team to develop winning pursuit strategies, proposals and presentations. • Collaborate with the transportation leadership team to achieve annual revenue and profitability objectives. • Implement procedures to improve client satisfaction and opportunities for repeat business though excellent execution, teaching, coaching, and implementation of "lessons learned". • Serving as a key member of our strategy team promoting growth in Pennsylvania as well as supporting other North Group growth initiatives. • Serve as a technical or project lead as needed on projects of significant size and strategic importance. • Be active in professional societies in which clients or potential clients are members. • Be a strong leader internally and externally. Qualifications • Bachelor's degree. • 12 years of related experience. • Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. • Equivalent additional directly related experience will be considered in lieu of a degree. Preferred Qualifications • Professional engineering (PE) or Registered Architect (RA) license. • Previous experience managing and/or winning transportation projects with SEPTA, PRT, Pennsylvania Turnpike, PennDOT and/or airport services , strongly preferred. • Previous experience in business development, assisting with the proposal process and presenting/meeting with transit clients, strongly preferred. • Ability to demonstrate established relationships within the regional transportation and transit community. • Shares CDM Smith's vision and core values of Excellence, Shared Commitment, Initiative, Teamwork, and Integrity. Knowledge and understanding of the consultant business model. • Excellent communication, networking and team building skills. #LI-SE1 Amount of Travel Required 10% or less Additional Pay Range Information CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training. Additional Compensation All bonuses at CDM Smith are discretionary and may or may not apply to this position. Visa Sponsorship Available No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position Agency Disclaimer All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee. Pay Range Max USD $221,790.00 Pay Range Min USD $126,734.00

About CDM Smith

CDM Smith is an engineering and construction company that provides a wide range of services to clients in the public and private sectors. The company was founded in 1947 and is headquartered in Boston, Massachusetts. CDM Smith offers services in areas such as water resources, transportation, environmental engineering, and more. The company is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. CDM Smith has offices throughout the United States and around the world.
Learn more about CDM Smith
Size
5,000 employees
Industry
Founded
1986

Similar Jobs

More Jobs at CDM Smith

More Transportation Jobs

Find similar Client Service Leader - Transportation Services jobs: