2+ years of client-facing experience in research, consumer insights, brand strategy, or account management.
Understanding of brand, marketing, and insights team dynamics.
Consultative approach with problem-solving skills and ability to simplify complex information.
Strong analytical skills with proficiency in Excel; Python knowledge is a plus.
Familiarity with research methods and ability to communicate findings to nontechnical audiences.
Excellent project management skills with attention to detail.
Strong communication and presentation skills, especially in client pitches.
College degree in STEM, communications, statistics, business, or public policy.
Responsibilities
Own relationships with enterprise clients, building trust through strategic guidance.
Develop pre-testing programs aligned with client business goals and marketing decisions.
Guide clients through research design, execution, and results interpretation.
Identify new use cases for clients, translating needs into actionable product feedback.
Partner with sales to demonstrate how Swayable addresses client challenges.
Drive adoption of Swayable in clients' decision-making processes.
Collaborate with sales on renewals and identify growth opportunities.
Benefits
100% Medical, Dental & Vision Plans
Generous PTO
Equity options
401k and FSA
Ongoing professional development stipend
Full Job Description
Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week
About the role:
Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You'll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.
You'll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We're a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.
What You'll Do:
Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
Develop strategic pre-testing programs that connect Swayable's capabilities to each client's business goals, creative process, and key marketing decisions.
Guide clients through research design, test execution, and results interpretation-turning findings into clear recommendations for stronger messaging and creative.
Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client's specific challenges.
Drive adoption and ongoing usage by making Swayable a core part of clients' decision-making processes and demonstrating the impact of their testing programs.
Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio.
Who You Are:
2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields.
An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions.
A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations.
Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus.
Familiarity with research methods and statistics-or a demonstrated ability to learn them-and the ability to explain findings to nontechnical audiences.
Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables.
Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
A collaborative mindset and comfort learning quickly in a fast-paced startup environment.
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Benefits:
100% Medical, Dental & Vision Plans
Starting base salary range of $125-$150K depending on previous experience
