Job DescriptionAllied Universal® is hiring a Client Portfolio Manager. The Client Portfolio Manager collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:Caring Leadership and Client Intimacy:
- Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
- Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
Operational Oversight and Safety:- Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
- Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
- Identify and mitigate security risks; develop and implement security protocols, training and response plans
Financial Performance and Growth:- Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
- Collaborate with sales to drive organic business growth within existing client operations
Join a company that values agility, reliability, caring, teamwork, integrity, safety and innovation. By embracing these core values as a leader with Allied Universal, you will contribute to the positive culture and success of the organization.
QUALIFICATIONS (MUST HAVE):- Must possess one or more of the following:
- Bachelor's degree in criminal justice, business or a related field
- Associate's degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
- High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
- Minimum of two (2) years of experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
- Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
PREFERRED QUALIFICATIONS (NICE TO HAVE):- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
BENEFITS: - Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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