Client Onboarding Project ManagerTHE OPPORTUNITYA great client experience starts long before go-live.
As a Client Onboarding Project Manager at Quantum Health, you'll take the lead once a new client signs on, guiding them from contract through implementation, onboarding, and a successful launch.
You'll bring clients, consultants, vendor partners, and teams across Quantum Health together around one clear plan. You'll manage timelines, solve problems, keep stakeholders aligned, and make sure every detail comes together when it matters.
If you love bringing order to complexity, building strong relationships, and seeing a big project go from plan to launch, we'd love to meet you.
WHAT YOU'LL MAKE HAPPEN- Own the launch. Lead new client implementations from signed contract through onboarding and successful go-live.
- Build the roadmap. Create individualized project plans with clear milestones, responsibilities, dependencies, and deadlines.
- Bring everyone together. Coordinate clients, consultants, vendors, and internal teams around a shared implementation plan.
- Keep things moving. Track deliverables, communicate progress, manage deadlines, and hold stakeholders accountable to commitments.
- Connect business and technology. Partner with Business Intelligence, IT, Client Engagement, Operations, and other teams to ensure client programs are built, supported, and measured effectively.
- Build trusted partnerships. Develop strong working relationships with clients, consultants, vendors, and subject matter experts throughout implementation.
- Solve the tough stuff. Identify risks early, remove roadblocks, and escalate issues when additional support is needed.
- Support high-impact work. Contribute to priority initiatives through Quantum Health's Enterprise Project Management Office (EPMO) as needed.
YOU MIGHT BE A GREAT FIT IF...You know how to keep a complex project organized without losing sight of the people behind it.
You bring:
- A bachelor's degree.
- Experience in project management and account or client management.
- Experience managing multiple complex projects with competing priorities, stakeholders, deliverables, and deadlines.
- A collaborative approach and the ability to get cross-functional teams working toward the same goal.
- Strong organizational skills and the flexibility to adapt when priorities or plans change.
- Excellent communication and presentation skills, including confidence working with clients, leaders, consultants, and subject matter experts.
- The ability to identify problems, facilitate decisions, and keep projects moving forward.
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, and similar business tools.
- Professionalism, accountability, and sound judgment when working with confidential information.
Bonus points: You've managed implementations in healthcare, health benefits, insurance, or another complex client environment.
WHAT'S IN IT FOR YOUWe want our people to feel supported at work and outside of it.
- Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
- Coverage: Health, vision, and dental featuring our healthcare navigation services, plus life insurance, legal and identity protection, adoption assistance, EAP resources, CirrusMD services, and more.
- Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
- Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Up to $5,250 annually in tuition reimbursement, continuing education and certification support, paid training, and leadership development.
- Culture: A people-first environment with 15+ years of Best Place to Work recognition and a commitment to diversity, community, philanthropy, and sustainability.
- Environment: Casual dress, full-service dining, free snacks and drinks, a complimentary 24/7 fitness center, walking paths, a game room, and other on-site conveniences.
Want a closer look at our workplace? Check out our home. [https://yo...RnbvCW_YgA]
READY TO JOIN US?Here's what you can expect from our hiring process:
Application - Assessment (if needed) - Interviews - Offer - Background Check - Start Your Career!
A FEW THINGS TO KNOWCurrent Associates: Already part of the Quantum Health team? Apply internally through Lever.
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What's in it for you:- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:- Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
- Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
