Position SummaryThe Commercial Risk Client Executive is responsible for the management and service of complex commercial accounts and operates at a strategic level to develop and retain consultative client relationships. The role evaluates exposures, educates clients on missing or newly available coverage options, leads marketplace submissions, and coordinates a multidisciplinary client team to deliver service standards and key deliverables that exceed client expectations.
Primary Responsibilities- Acquires and retains large, complex commercial clients through a deep understanding of risk, risk mitigation, and insurance architecture, communicating that knowledge in direct alignment with client operations.
- Develops trusted partnerships with key insurance company partners and broker representatives.
- Leads internal discussions on client renewals, including coverage comparisons, pricing comparisons, historical loss experience, and projected loss picks.
- Prepares complex submissions for the marketplace, including loss picks, deductible stratification, endorsement requests, and exposure information.
- Coordinates the client team, including Account Management, Risk Mitigation, Claims Consulting, and Risk Analysts, to ensure service standards and key deliverables exceed client expectations.
- Assesses final audits to ensure accuracy between the client and insurance company partner audit teams' identification of risk.
- Applies data, analytics, and agency management systems to support renewal strategy and to maintain complete, accurate records.
- Actively builds trusting relationships with clients, insurance company partners, brokers, and the firm's advisors, partners, and leaders through personal integrity and industry expertise.
- Shares deep insurance expertise with the firm's advisors, account managers, and colleagues to advise, develop, and train.
Required Knowledge & Experience- Excellent verbal and written communication skills that inspire loyalty and commitment from others.
- Ability to analyze complex risk exposures and existing insurance coverages and to develop and communicate appropriate recommendations for clients and prospects through risk mapping.
- Exceptional technical knowledge of insurance coverage, contracts, market conditions, and carrier underwriting appetites, with the ability to adjust strategy to protect future interests.
- Makes sound judgments and decisions based on objective analysis and multiple perspectives.
- Intermediate-to-advanced knowledge of Microsoft Office Suite and agency management systems; working knowledge of Sagitta preferred.
- Demonstrates the firm's core values, exhibiting behavior aligned with the firm's culture.
Qualifications- Bachelor's degree preferred, or an equivalent combination of education and experience.
- 6+ years of commercial insurance experience.
- Active state insurance license(s) as required by the applicable State Department of Insurance, or the willingness and ability to obtain all required licenses within the first 90 days of employment.
- Experience reviewing, placing, and negotiating loss-sensitive casualty and workers' compensation placements, including captive structures, preferred.
- Preferred industry specialization, such as Construction, Healthcare, Manufacturing, Wholesale Trade, Transportation, Retail Trade, Real Estate, or Services.
- Designations such as CPCU, CIC, CRM, or ARM preferred.
Functional/Technical Skills- Client Advisory, Commercial Risk: Provides deep technical expertise on risk and exposure for complex commercial accounts.
- Carrier & Market Relations: Develops trusted carrier and broker partnerships to secure competitive terms.
- Exposure Identification: Analyzes complex exposures and existing coverages through risk mapping.
- Complex Account Strategy: Leads renewal and marketplace strategy across coverage, pricing, and loss picks.
- Account Management & Stewardship: Coordinates the client team to ensure service standards and deliverables exceed expectations.
- Vertical Specialization: Applies industry-vertical depth (e.g., Construction, Healthcare, Manufacturing) to tailor placements.
Behaviors- Earns Trust: Builds trusting relationships with clients, carriers, brokers, and firm leaders through integrity and expertise.
- Client Focus: Acquires and retains large, complex clients by aligning insurance architecture to their operations.
- Intentional Communication: Leads internal renewal discussions, communicating coverage and pricing comparisons to stakeholders.
- Figures it Out: Prepares complex marketplace submissions and reconciles final audits.
- Connects People: Coordinates the multidisciplinary client team to deliver exceptional service.
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