5-7 years of project management or technical account management experience
Strong communication and interpersonal skills
Proven ability to manage multiple accounts and deadlines
Experienced in CRM systems like Salesforce, ZoomInfo
Skilled in negotiation and conflict resolution
Cross-functional teamwork abilities
Responsibilities
Own and manage the renewal process for client portfolios, including quoting and contract discussions
Partner with Client Service and Sales teams to create renewal strategies
Navigate procurement processes and contract negotiations for successful renewals
Identify renewal risks early and develop retention strategies
Continuously improve renewal processes and identify efficiency opportunities
Maintain accurate renewal forecasts and track performance metrics
Streamline renewal workflows and internal communications
Benefits
Fully remote position with no in-office requirements
Annual bonus eligibility based on performance
Access to restricted stock units as part of compensation package
Flexible work schedule subject to business needs
Full range of benefits covered by the company
Full Job Description
Job Type
Full-time
Description
This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Position Overview
The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Renewal Management: Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks.
Strategic Account Planning and Collaboration: Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. Work cross-functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers.
Contract and Pricing Negotiation: Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction.
Risk Identification and Problem Solving: Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. Resolving complex client issues.
Process Optimization: Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency.
Forecasting & Reporting: Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.
Process Optimization: Identify areas to streamline enterprise renewal workflows, contract templates, approval paths, and internal communications.
Education and Experience:
Bachelor's Degree required
5-7 years project management or technical account management experience required
Skills & Qualifications:
Strong communication, negotiation, conflict resolution and interpersonal skills
Proven ability to manage multiple accounts and deadlines simultaneously
Data-driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.)
Comfortable discussing contracts, pricing, and renewal terms with clients
Cross-Functional Collaboration - ability to work across departments / functions
Highly organized with strong attention to detail
Success Metrics:
Client renewal rate / retention rate
On-Time Renewal Rate
Net revenue retention (NRR)
Time to close renewals
Renewal forecast accuracy
Physical requirements
Must be able to sit and/or stand for up to 8 hours a day.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defect
The base pay range for this position is $71,500- $90,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
About Paylocity
Paylocity Holding Corporation provides cloud-based payroll and human capital management (HCM) software solutions for medium-sized organizations in the United States. The company offers Payroll module that enables clients to automate key payroll processes and manage compliance; Core HR module, which provides a set of HR capabilities enabling clients to manage HR data; and Talent module that enable clients to manage their talent throughout employees' tenures, starting at recruiting and carrying through onboarding, learning, and performance management. It also provides Workforce Management module that enables clients to manage their time and labor processes; Benefits module, which offers benefit management solutions for healthcare and retirement plans; and Analytics module that enables clients to analyze and report on their business data. In addition, the company provides implementation and training, client and employee self-service, and online support and customer resources services. It markets and sells its products through direct sales force primarily to clients in the professional services, technology, retail, and financial services industries. Paylocity Holding Corporation was founded in 1997 and is headquartered in Schaumburg, Illinois.
