The Claims Director (an individual contributor, not a people leader) manages all components of claim handling for general liability claims, with a concentration on Construction, Crane, Mining and E&S specialty lines of business. The role reviews and provides direction on reserve and settlement authority, where required, for complex, specialized claims, and/or high exposure claims. The Claims Director supports business partners through communication about specific claims, identification of claim trends, input on development, and marketing support. The role monitors claim quality and customer feedback to ensure compliance with regulatory requirements, customer satisfaction, and achievement of corporate objectives. The Claims Director independently operates within broad company guidelines and authority levels in the settlement of claims makes appropriate decisions on coverage and resolution of claims.
Principal Duties and Responsibilities- Ensure execution of proper claim handling strategies, including appropriate determinations of coverage, liability, and claim resolution.
- Ensure proper reserving in compliance with corporate policy.
- Manage litigation on claims in litigation, including strategizing with defense counsel and experts on defending such.
- Analyze coverage and prepare coverage letters on complex matters with the guidance from coverage counsel, if warranted.
- Negotiate settlements and attend mediations, arbitrations, and trials, if appropriate.
- Prepare the required Large Loss Reports, Reinsurance and Trial Alerts.
- Manage and control Loss Adjusting Expenses incurred by counsel, experts, vendors, claims/cases in litigation, as well as declaratory judgment actions.
- Contribute to the review and analysis of claim reports to identify and address trends. Assist with the development and implementation of strategies to correct adverse trends.
- Maintain a strong professional knowledge of competitive, regulatory, and legal environments and apply this information effectively. Consults with other staff and participate in related projects.
- Anticipate and meet customer needs (internal and external), as needed.
- Prepare for and attend claim review meetings with business partners within specialized business units.
Qualifications, Education and Experience Preferred- Bachelor's degree required.
- Insurance Designation and/or MBA desired.
- Minimum of 15 years of commercial general liability, excess and specialty lines claims experience or related insurance education.
Knowledge, Skills and Abilities- Must possess high level skills and extensive claims technical knowledge including products and industry.
- Extensive knowledge of legal principles, and contract interpretation.
- Must possess expert analytical, decision making, negotiation, problem-solving, project management, organizational, and teamwork skills.
- Must demonstrate superior written and oral communication skills and the ability to communicate with all levels of the organization.
- Demonstrated strategic thinking capabilities.
- Demonstrated proficiency with computer software including Microsoft 365 Products and other claims tracking tools.
Compensation & BenefitsThe applicable base salary for this opportunity is $140,000 - $160,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance.
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