Job SummaryOversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.
Work LocationThis position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.
Responsibilities & QualificationsSummary of ResponsibilitiesOversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts. The majority of the claims are non-litigated auto and general liability bodily injuries, along with some general liability property damage exposures.
Duties include triaging, assigning, and supervising the investigation and resolution of all claims within the team's identified territory. Assist with overflow volume as needed. Provide guidance, authority, and support to ensure high-quality claim resolutions. In charge of recruiting, training, developing, and evaluating personnel, including conducting performance reviews, salary adjustments, and promoting team members. Additionally, manage special projects as assigned.
Preferred Experience and Skills- 3+ years of experience in claims management, with a focus on casualty claims.
- 10+ years of claims handling experience
- Ability to lead, mentor, and develop personnel
- Interpersonal skills
- Excellent communication, negotiation, and problem-solving skills.
- Strong analytical skills and attention to detail.
- Proficient in Word and Excel
Preferred Education and Training- Bachelor's degree in Business, Insurance, Risk Management or related field
- Professional certifications
- Continuing insurance education
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Salary StatementThe salary range for this position is $109,432-$136,790.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
BenefitsWest Bend offers a comprehensive benefit plan including but not limited to: - Medical & Prescription Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
