You will work closely with your manager, TPA's, fellow Claims Specialists, CAM's, and outside vendors to drive files to resolution and will interact and collaborate frequently with Regional Claims Practice Leaders and the Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What you'll be doingWhat will your essential responsibilities include?
- Managing assigned claims across multiple jurisdictions, as well as setting the case strategy for these claims in partnership with our TPAs, Regional Claims Practice Leaders, Claims Legal and Claims management, as warranted.
- Overflow Frequency Reviews.
- Proactively managing the TPAs, and external counsel and setting litigation strategies when counsel is engaged on a claim.
- Coordinating and managing communication with internal and external stakeholders (e.g. CAM's, underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
- Consulting with Regional Claims Practice Leaders and Claims management on Large Losses and ensuring all steps are taken to achieve the best outcomes for the client and AXA XL.
- Documenting, as necessary, claim activity in our claims system in accordance with our Global Claim Handling Principles, which includes the establishment and maintenance of appropriate reserves.
- The production of internal reports.
- Identifying, monitoring, and reporting on emerging liability and coverage trends.
You will report to the Manager of TPA Liability Claims
What you will BRINGWe're looking for someone who has these abilities and skills:
Required Skills and Abilities:- General Liability and commercial auto claims experience: Beginner to Intermediate level experience managing TPA Oversight claims and reviewing Frequency claims. Experience assessing and managing coverage issues and managing TPA's. Demonstrated experience negotiating and settling claim files.
- Excellent Communication: Excellent verbal and written communication, presentation, and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
- Collaborative approach: Develop productive working relationships with insured, brokers, TPA claim handlers, CAM's, underwriters, and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
- Ethics: Handle responsibilities with integrity and the highest standards of professionalism.
- Passion for results: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
- Intellectual curiosity: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
The U.S. base salary range for this position is USD 98,300-154,900.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
