The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL's Property/Specialty Claims Team, including, but not limited to Fine Art & Specie and property or marine losses. The Claims Specialist will manage and resolve AXA XL's claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with team members and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What you'll be doingWhat will your essential responsibilities include?
- Proactively manage assigned claims across Fine Art & Specie while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and Claim Handler Guidelines and protocols are followed.
- With robust technical skills, handle complex and challenging claims within authority and specialization. The Claims Specialist's main focus is Fine Art & Specie, with other property or marine losses included to balance the workload
- As claim file owner, collaborate with the Claims Manager on large and complex losses to achieve an optimal outcome for the client and AXA XL; determine if and which external vendors to engage, establish a strategic plan with vendors, identify Large Losses, and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
- Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
- Proactively manage expenses through thoughtful expense management and claims best practice.
- Active participant in Quality review process.
- Seek to identify new and improved processes. Embrace short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.
- Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
- Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
- Produce internal reporting in support of best practice and reserving guidelines.
- Identify, monitor and report on emerging liability and coverage trends.
- Keep current on state/territory regulations and issues as well as industry activity and trends.
You will report to the Claims Manager, Specialty
What you will BRINGWe're looking for someone who has these abilities and skills:
- Ability to manage Fine Art & Specie claims across multi-state jurisdictions, ensuring timely intake, accurate coverage analysis, and effective negotiation and resolution.
- Knowledge of the insurance industry, claims processes, policy language, and the regulatory environment to achieve fair and compliant outcomes.
- Developing expertise in multi-state statutes and procedures, with the ability to apply them to claims evaluation, coverage determinations, and litigation support.
- Specialized claims-handling capabilities for the assigned area, including exposure assessment, loss estimation, subrogation opportunities, and file closure.
- Proven interpersonal, negotiation, and communication abilities, with the ability to build trust and convey complex information clearly to policyholders, brokers, service providers, and internal teams.
- Demonstrated analytical and problem-solving abilities, including data-driven trend analysis, reserve forecasting, and opportunities for process improvement.
- Self-supported judgment and the ability to make critical business decisions in line with policy, risk appetite, and legal requirements; know when to escalate.
- Proficiency in Microsoft Office Suite and relevant claims management/document management systems; adept at using data to inform decisions.
- Excellent written and verbal communication skills, capable of articulating complex coverage issues to both technical and non-technical audiences.
- Adaptability to a fast-paced, deadline-driven environment with effective prioritization, multitasking, and cross-functional collaboration.
What we OFFERInclusionAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Total RewardsAXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.
We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
The U.S. base salary range for this position is USD 88,500 - 154,900.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
