7 years of systems administration experience in similar roles.
Bachelor's degree in a relevant field or equivalent experience.
Experience with TDM and VoIP systems, particularly Cisco CUCM.
Proven track record with large-scale Cisco Voice implementations.
Knowledge of H.323 and SIP protocols.
Familiarity with Cisco UCS platforms and virtualization technologies.
DoD 8570 IAM Level II certification required.
Responsibilities
Administer and maintain Cisco Unified Communications Manager and voice systems.
Plan and coordinate routine system maintenance and upgrades.
Maintain accurate documentation of system configurations.
Design and analyze corporate dial plans and traffic routing.
Monitor voice systems for performance and SLA compliance.
Provide technical support for telecommunications requests.
Benefits
100% employer-paid medical coverage (optional plan).
Competitive Medical, Dental, and Vision insurance options.
Employer-paid short-term and long-term disability coverage.
Employer-paid life insurance.
$5,000 annually for education and professional development.
Career advancement through the structured iQTouch Program.
Up to 6% 401(k) match.
Additional 4% profit-sharing contribution at company discretion.
Full Job Description
Job Description:
Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland.
This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager and related telephony systems. Responsibilities include voice network configuration, dial plan management, system maintenance, performance monitoring, and technical support to ensure reliable communications services.
Job Responsibilities:
Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
Plan and coordinate routine system maintenance, including updates and upgrades.
Maintain accurate documentation of system configurations and changes.
Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
Monitor voice systems for performance and compliance with service-level agreements (SLAs).
Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.
Minimum Requirements:
Seven (7) years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university. Five (5) years of additional systems administration experience may be substituted for the degree.
Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
Working knowledge of H.323 and SIP protocols.
Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
DoD 8570 IAM Level II certification required.
Outstanding Benefits
We invest in our employees and their families through a highly competitive benefits package, including:
100% employer-paid medical coverage (optional plan)
Competitive options for Medical, Dental and Vision insurance
Employer-paid short-term and long-term disability coverage
Employer-paid life insurance
$5,000 annually for education, training, certifications, and professional development
Career advancement through our structured iQTouch Program
Up to 6% 401(k) match
Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace-we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
