Salary : $6,391.00 - $11,520.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: 227528.CWM2.CSRC.10.19.26.LB
Department: DCFS-Department of Children and Family Services
Opening Date: 10/21/2026
Closing Date: 11/4/2026 11:59 PM Central
Join Our Team at DCFS:
Child Welfare Manager 2The Child Safety Response Center Manager 2 position is essential to maintaining safe, consistent, and accountable operations within the Child Safety Response Center. The Center manages high-risk, time-sensitive matters involving the safety and well-being of children. These responsibilities require experienced leadership with the authority to make critical decisions, coordinate responses, manage escalations, and ensure compliance with all applicable policies, procedures, and legal requirements.
Minimum Qualifications Seven years of experience in child welfare; OR
Six years of full-time work experience in any field plus four years of experience in child welfare; OR
A bachelor's degree plus four years of experience in child welfare; OR
An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus three years of experience in child welfare.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent.
A current driver's license and access to a personal vehicle.
NOTE:
The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information Job Duties:
- Directs the programmatic practice/oversight of the two (2) statewide programs providing child welfare services to children and families; specifically, the 24-hour Child Safety Response Program and Child Consultant Decision Making Program.
- Ensures oversight of a twenty-four-hour hotline to the Child Safety Response Center hotline, including ensuring adequate staff coverage in order to respond to reports of abuse and/or neglect while also ensuring that the wait time for all community stakeholders is minimized.
- Collaborates with other DCFS executive management and team members to coordinate the interrelated responsibilities and activities of the respective divisions and to assure relevance and feasibility of programmatic initiatives.
- Conducts staff meetings; prepares and delivers presentations at conferences, workshops and trainings, responds to requests for information from the media,
- Assists in the drafting of legislation and reviews and directs reviews of proposed legislation to assess programmatic impact and develops implementation plans for enacted legislation affecting Centralized Intake.
- Performs other duties as assigned for the smooth operation of the Department.
Position-Specific Details:
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday - Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Work Location: Baton Rouge, La- State OfficeLouisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency. How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete and electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy contact:Wendy Barber
wendy.barber.dcfs@la.gov
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (),
- Louisiana School Employees Retirement System (), among others
01
Do you have any immediate family members or relatives who are currently employed with DCFS? Immediate family member is defined as children (blood, step, adopted), spouse, brother, sister, father, mother, sister-in-law, brother-in-law, daughter-in-law, son-in-law, mother-in-law and father-in-law. Relative includes immediate family members previously defined and also includes grandfather, grandmother, grandson, granddaughter, uncle, aunt, niece and nephew.
02
If you answered "yes" to the above question, please list the name of your immediate family member and/or relatives currently employed by DCFS. If you answered "no" to the above question, enter N/A.
03
This position provides leadership oversight for a 24-hour, seven-day-a-week Child Safety Response Center. Are you able and willing to work a flexible schedule, including weekdays, evenings, overnight hours (on-call), weekends, and holidays, when operationally necessary?
04
Do you have experience applying call center operational knowledge, including key performance measures such as call volume, average speed of answer, average handle time, abandonment rate, service level, staff utilization, schedule adherence, and quality assurance?
05
If you answered "yes" to the above question, describe how you have used these measures to evaluate performance, determine staffing needs, minimize wait times, and improve operations. If you answered "no" to the above question, enter N/A.
06
Do you have knowledge of child welfare programs and recognized best practices?
07
If you answered "yes" to the above question, please explain. If you answered "no" to the above question, enter N/A.
08
Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge?
09
If "YES", give the law enforcement authority (city, police, sheriff, FBI, etc.) the offense, place, and disposition of case. IF"NO", enter N/A
Required Question
