Job SummaryThe Chief of Staff serves as a trusted advisor and strategic partner to the Regional President, ensuring smooth operations, driving key business priorities, and enhancing organizational efficiency. This role plays a critical part in aligning leadership teams, managing cross-functional initiatives, and optimizing executive decision-making. The Chief of Staff will work closely with internal stakeholders to support growth, operational excellence, and brand positioning in the luxury retail market.
Key ResponsibilitiesStrategic & Business Leadership- Support the Regional President in defining and executing regional business strategies to drive revenue, profitability, and brand positioning.
- Analyse market trends, and business performance data to provide strategic recommendations.
- Collaborate with cross-functional teams (Retail, Merchandising, Marketing, Finance, HR) to ensure alignment with strategic goals.
- Anticipate challenges and risks, providing proactive solutions to ensure business continuity and agility.
Project driver- Leads or supports key cross-functional projects and regional initiatives, e.g., 360 project management on new store openings and product category initiatives
Executive Support & Communication- Act as a thought partner to the Regional President, prioritizing tasks, managing workflow, and ensuring focus on high-impact initiatives.
- Prepare Exco presentations and board updates, business reports, and strategic briefings for internal leadership and external stakeholders.
- Lead and facilitate senior leadership meetings, setting agendas, capturing key takeaways, and driving follow-ups.
- Ensure seamless communication between the Regional President and key stakeholders and wider teams
- Drive cross-functional collaboration to ensure smooth execution of regional activities and projects.
Retail Performance:- Oversee the timely and accurate production of retail reports for the Americas Store Network
- Collaborate with the VP Retail in devising commercial schemes for the store, in addition to monitoring/publishing results, e.g., monthly targets, incentives
Qualifications & Experience- 7+ years of experience in a strategic, operational, or advisory role within luxury retail, fashion, or related industries.
- Strong understanding of luxury consumer behaviour, retail operations, and brand strategy.
- Proven ability to work closely with senior executives and manage complex business initiatives.
- Excellent analytical, project management, and problem-solving skills.
- Exceptional written and verbal communication, with the ability to craft compelling executive reports and presentations.
- High level of discretion and emotional intelligence, with the ability to navigate a fast-paced, high-profile environment.
Key Competencies- Strategic and analytical mindset with a luxury retail perspective
- Strong relationship-building and stakeholder management skills
- Ability to influence without authority and drive cross-functional collaboration
- High attention to detail and operational excellence
- Agile and adaptable in a fast-moving, dynamic luxury retail environment
Expected base salary for the role will generally be between $190,000.00 and $230,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
