Chief of Staff

Circleback AI, Inc

$120K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of startup experience
  • Demonstrated ability to execute operational tasks efficiently
  • Strong background in hiring and onboarding
  • Proficient in managing sales and customer interactions
  • Ability to navigate ambiguity and create structure
  • Proven organizational skills with multitasking ability
  • Experience in automating processes and systems

Responsibilities

  • Address and resolve operational bottlenecks for growth
  • Implement initiatives across growth, sales, and marketing
  • Source, interview, and onboard new candidates
  • Manage inbound sales inquiries and product demos
  • Engage with existing and prospective customers
  • Identify and rectify gaps in company/customer representation
  • Oversee office operations, including payroll and vendor management

Benefits

  • Opportunity to work closely with the CEO
  • High impact role in a lean, fast-paced team
  • Diverse responsibilities across multiple domains
  • Chance to create and implement new systems
  • Potential for increased responsibilities as the company scales
Full Job Description
We're looking for a Chief of Staff who is highly driven, maniacally organized, comfortable with ambiguity, and excited to join us in-person in San Francisco to help build and scale the company.

You'll work directly with the CEO and set the cadence for how the company operates. You'll own end-to-end execution on whatever needs to happen-from hiring to new initiatives and day-to-day operations. We're a lean team, which means you'll make the call on what happens and how it gets done.

What you'll do
  • Take on whatever's breaking, slowing us down, or the bottleneck to our growth
  • Execute new initiatives and one-off projects for growth, sales, marketing, and partnerships
  • Hiring-sourcing the best candidates, running interviews/work trials, onboarding new hires
  • Run inbound sales-product inquires, security questionnaires, demos
  • Talk to existing and prospective customers
  • Understand and identify gaps in how we show up in the world and to our customers
  • Run office operations and handle admin work (payroll, expenses, vendor management, all the stuff that needs to get done)
  • Build and automate processes and systems as we scale
  • Operational and keeping-the-lights-on tasks

This is a high-leverage role for someone who wants to be a world-class operator. You'll get your reps executing across recruiting, marketing, operations, customer success, and more. As we grow, so will the responsibilities and opportunities for this role.

Who you are
  • Bias towards action-You move fast, make calls with limited data, and fix things in real time
  • Strong operator with startup experience-you've seen how great organizations operate and can execute at that level
  • High ownership-you own outcomes, not just tasks, and feel it personally when something doesn't ship
  • Bias towards action and urgency-you have a visceral sense of discomfort when the ball sits in your court too long
  • Highly autonomous-you make most decisions yourself, don't wait for permission, and move fast
  • Set the tempo-you establish cadence and pace internally/externally and make sure things happen on time
  • Extremely organized-you maintain context across many simultaneous projects without dropping balls
  • Comfortable with ambiguity-you don't need a playbook, you write it and figure out what needs to happen
  • Strong generalist-you want to get your reps across different disciplines from recruiting to customer research to event planning to operations
  • No task is beneath you-you'll update the cap table, run payroll, and take pride in optimizing tedious work
  • Strong product sense and taste-you understand what makes software feel great
  • Keen eye for efficiency-you hate repetitive work and automate or eliminate it
  • Love startups-you want the speed, the ownership, the opportunity to build things from scratch


If you care about craft and want to build something ambitious with a small team that moves quickly, we'd like to hear from you.

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