Job Description
Chief Growth Officer - Facilities Management
ROLE SUMARY
The Chief Growth Officer - Facilities Management (CGO) is an enterprise growth leader accountable for accelerating new business, expanding strategic client partnerships, and delivering sustained, profitable growth across the Facilities Management portfolio. Reporting to the President/CEO, this executive will shape and execute the go-to-market strategy, build and lead a high-performing growth organization, and drive complex, large-scale deal origination across diverse industries and buyer groups.
This role requires a proven leader with a track record of winning and scaling high-value, multi-year, and system-level engagements in highly competitive, matrixed environments. The CGO will operate at the intersection of strategy, sales, and operations; mobilizing cross-functional teams, navigating sophisticated RFP and procurement processes, and influencing C-suite stakeholders to position Aramark as a long-term strategic partner.
The ideal candidate brings executive presence, sharp commercial instincts, and disciplined execution. They inspire performance through clear expectations and accountability, build and develop high-caliber teams, and drive a culture defined by ownership, collaboration, and innovation. This leader thrives in complexity, embraces accountability for results, and consistently delivers sustainable growth at scale.
Job Responsibilities
• Drive urgency, accountability, innovation, and continuous improvement through clear expectations, data-driven performance management, and coaching
• Monitor and analyze market trends, regulatory shifts, and competitive dynamics to inform proactive growth and risk mitigation strategies
• Build, lead, and develop an engaged and fully supported high-performing team of sales and business development professionals to originate opportunities and deliver tailored solutions aligned with Aramark's strategic priorities
• Foster a culture of collaborative partnership with operations, marketing, human resources, legal, and finance to ensure cross-functional alignment and full understanding of growth strategies in order to drive seamless execution
• Establish and nurture senior-level relationships with decision-makers, positioning Aramark as a trusted, long-term strategic partner
• Ensure long-term client value and satisfaction across the full lifecycle, from acquisition and onboarding through retention and expansion
• Lead proposal strategy, RFP development, and complex negotiations for high-value, multi-year contracts
• Develop and execute growth strategies to drive new business acquisition and expand existing accounts within Aramark Facilities Management
• Build, manage, and optimize a robust sales pipeline, leveraging Salesforce for disciplined forecasting, reporting, and performance visibility
• Champion financial rigor and planning to align client outcomes with internal execution, risk management, and commercial objectives
• Build strong relationships with key leaders across other Aramark lines of business to drive growth through existing business partnerships and capabilities
LEADERSHIP CHARACTERISTICS
• Personal Leadership
o Understands FM market trends; uses data to guide decisions and balance growth, operations, and risk
o Builds trust and executive presence with leaders, operators, and clients
o Leads through change, ambiguity, and market shifts with composure
• People Leadership
o Aligns sales, ops, finance, HR, and marketing around a clear growth vision
o Builds cross-functional partnerships; fosters shared ownership and breaks down silos
o Develops high-performing teams and builds commercial, operational, and leadership pipelines
• Customer Leadership
o Positions FM as a strategic partnership; builds long-term client relationships
o Anticipates evolving client needs and aligns solutions to business priorities
o Builds scalable growth engines; drives pipeline discipline and expands enterprise accounts
• Business Leadership
o Understands FM economics, margin drivers, and integrated FM solution selling
o Balances growth, margin, and risk using data and operational insight
o Delivers scalable, financially sustainable growth while strengthening market competitiveness
Qualifications
• 15+ years of B2B sales, business development, or strategic account management experience in a contract / outsourced services industry with 5+ years in a senior leadership role
• Bachelor's degree required; MBA or advanced degree preferred
• Proven track record of driving sustained revenue growth through a team of sellers across varying market and economic conditions
• Experience leading large, complex, multi-stakeholder sales pursuits and enterprise partnerships
• Deep understanding of facilities management services, including integrated and multi-service solutions
• Experience operating effectively within highly matrixed organizations
• Demonstrated success building, scaling, and commercializing integrated service offerings
• Experience implementing and driving adoption of standardized sales processes and operating disciplines
• Proven success improving pipeline quality, forecast accuracy, and sales conversion performance
• Experience building high-performing teams through talent selection, development, upgrading, and organizational redesign
• Experience aligning growth strategy with operational execution to ensure profitable delivery and client retention
• Strong understanding of market dynamics, competitive trends, and growth drivers within the services industry
• Ability to travel 50-75% of the time.
