About the RoleThe Chief Growth Officer (CGO) is responsible for driving sustainable, profitable growth for 24 Hour Home Care's Community Support Division. This role carries full P&L accountability, including revenue, margin, and EBITDA performance, with the opportunity to expand scope over time.
The CGO owns both growth strategy and execution, from market expansion and service diversification to partnerships and go-to-market initiatives, while ensuring growth investments deliver measurable financial returns. This is a role for a leader who owns outcomes, operates with urgency and rigor, and partners closely with brand and functional leaders to translate strategy into results.
The ideal candidate thrives in a complex, regulated, relationship-driven environment, balances near-term performance with long-term value creation, and leads through influence rather than authority.
We offer a competitive executive compensation package with a base salary of $250,000-$325,000, along with an annual bonus and long-term incentive designed to reward long-term impact and performance.Candidates must be based in California or open to relocating. This is a hybrid role with in-person time expected about once a month, or more often if needed.How You'll Lead- Take full ownership of growth outcomes, holding yourself accountable for results, not just activity.
- Act as a trusted, collaborative partner to leadership and the executive team.
- Drive alignment across Sales, Marketing, Operations, Finance, Compliance, and Payor-facing teams without relying on formal authority.
- Make informed, decisive trade-offs in ambiguous environments, pairing speed with thoughtful change management.
- Champion compliant, sustainable growth aligned with 24's values and long-term enterprise health.
What You'll Be Responsible For- Develop and continuously refine a clear, data-backed growth strategy aligned with 24's long-term goals.
- Drive consistent, predictable, and profitable revenue growth across service lines, markets, and payor segments.
- Own and optimize gross margin performance by service line, ensuring growth efforts focus on sustainable contribution margin and enterprise value.
- Identify, prioritize, and scale the highest-impact growth opportunities, with clear ROI thresholds and execution plans.
- Translate growth strategy into executable roadmaps in close partnership with Sales, Marketing, Operations, Finance, and Payor Relations.
- Lead cross-functional planning to ensure initiatives are properly resourced, sequenced, and operationally feasible.
- Partner with Payor Relations and Contracting to inform reimbursement strategy, rate optimization, and payor mix decisions.
- Define and govern bill and pay rate strategy and service mix in collaboration with Finance and Operations.
- Build and maintain growth dashboards, forecasts, and analytics to provide enterprise-level visibility and accountability.
- Ensure all growth initiatives align with regulatory requirements, compliance standards, and workforce capacity.
- Support growth-related M&A efforts, including commercial due diligence, growth thesis development, and post-acquisition integration.
What Success Looks Like- A clear, executable growth strategy that aligns teams and delivers measurable financial results.
- Consistent, profitable revenue growth with improving margin performance.
- Increased client census through optimized service mix, utilization, and length of stay, while maintaining quality and compliance.
- Strong cross-functional execution, with growth initiatives that are operationally viable and financially accretive.
- Transparent metrics, forecasts, and data-driven decision-making across the organization.
What We're Looking For- 10+ years of progressive professional experience, including 5+ years in senior growth, commercial, or general management roles with direct accountability for revenue, margin, and P&L performance.
- Experience in pharmaceutical, biotech, payor, or other highly regulated, reimbursement-driven environments is highly valued.
- Experience in market access, pricing strategy, reimbursement, or payor engagement strongly preferred.
- Proven experience leading growth initiatives in complex, regulated, and/or payor-influenced environments.
- Strong understanding of referral-based and payor-driven growth models, including reimbursement and margin complexity.
- Demonstrated success in contract negotiation, go-to-market strategy, and organic growth initiatives.
- Experience collaborating across Sales, Marketing, Operations, Finance, Compliance, and Payor-facing teams.
- Highly analytical and data-driven, with the ability to translate insights into actionable growth and risk management strategies.
- Deep knowledge of state-specific programs required.
- Experience in home care, home health, post-acute care, or community-based services strongly preferred.
- Bachelor's degree in Business, Finance, Economics, Marketing, Healthcare Administration, or a related field preferred; advanced degree (MBA, MHA, or equivalent) a plus.
The expected California Pay Range for this position:
$248,000-$325,000 USD
