The impact you'll haveAt Placemakr, our obsession with exceptional service isn't the only thing that sets us apart - it's our people! As a General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a people-first mindset and instill accountability, ownership and innovation in every member of your team.
As Chief Engineer, you are responsible for driving the overall execution (creation and ongoing ownership) of the engineering excellence of your Placemakr property, including budgetary efficiency, proactive and effective maintenance, supporting competitive growth-oriented pricing, and the experience of everyone onsite - employees, residents, guests, third-party partners, and building ownership/management.
To best support your team and the business, this position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend you are expected to be on-site may be rotational and is at the discretion of you, your direct leader and Placemakr's operational standards.
What you'll do- Stand up your asset's Engineering structure, including the hands-on implementation of all back-end and access systems, programming back of house and storage spaces, establishing a base inventory and timely ordering system, and creation of Maintenance SOPs and Preventative Maintenance plan
- Develop and execute building-specific engineering reporting, and a skilled and proactive maintenance strategy
- Ensure the asset is current on required inspections and licensing
- Take full ownership of onsite Engineering operations, collaborating cross-functionally and within your onsite property teams to develop and implement best practices geared towards optimizing asset health and aesthetics, work order completion and timeliness, and an internal turn process to promote occupancy and retention, and overall resident/guest and team member experience
- Provide input for operational and CAPEX budget, adhere to the established budget while maintaining the expected quality of service and asset maintenance
- Manage vendors' quality of service, compliance with company policies, timely invoice submission and payment
- Support talent acquisition efforts for all engineering roles within your Placemakrproperty
- Oversee, support, and train team members on Placemakr's and your SOPs and programs
- Ensure your property is maintaining a consistently high level of service and meeting Placemakr'sbrand standards
- Additional duties and responsibilities, as assigned
What it takes- A bachelor's degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
- 3+ years' experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation
- A minimum of 1+ years' experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred
- Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives
- Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
- A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset
- Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
- A hands-on leader and world-class motivator who takes an active role in growing and developing their team
- Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Chief Engineers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience.
- CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)
Our benefits & perks*- Competitive salary
- Quarterly performance bonus program
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year so you can celebrate what matters most to you!
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus, discounts to stay at select Placemakr properties all over the US
*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.
