What you'll do- Own and operate our enterprise chat platforms supporting the firm globally
- Lead the strategy, planning, and execution of chat platform transitions, partnering with our front office, compliance, and technology teams to define the target state
- Design transition approaches that reduce friction for end users, including coexistence patterns, history preservation, identity and directory mapping, integration migrations, and phased cutover plans
- Administer and optimize the firm's chat platform environments, including user provisioning, room and channel governance, and integration with internal systems
- Partner with the appropriate stakeholders to ensure the firm's chat platforms operate in line with applicable regulatory and recordkeeping requirements
- Work with information security and compliance partners to support appropriate controls and governance across chat platforms
- Automate provisioning, configuration, governance workflows, and operational runbooks to improve reliability and reduce toil
- Develop end-user enablement materials, lead phased rollouts, and partner with the communications and training teams to drive adoption and reduce change-management friction during platform transitions
- Manage day-to-day vendor relationships across the firm's chat platforms, including roadmap reviews, escalations, and contract and license discussions
- Lead incident response for production issues, participate in on-call rotations, and continuously improve post-incident processes and documentation
What's required- Bachelor's degree in computer science, engineering, or a related technical field
- 8 years of experience working with enterprise chat platforms in regulated environments, with 5 years administering chat platforms in production, including federation, regulated data workflows, bot frameworks, and API integrations.
- Working knowledge of Microsoft Teams administration, including Teams policies, channels, federation, Graph API, and the broader Microsoft 365 ecosystem
- Proven ability to facilitate integration and automation requests end-to-end-gathering requirements, coordinating with internal development teams and third-party vendors, validating delivery, and supporting production rollout-without performing application development
- Working familiarity with chat platform APIs, bot frameworks, and webhooks to triage issues, validate vendor work, and write light scripts for administration and troubleshooting
- Experience supporting chat platform integrations in a regulated environment, with awareness of applicable recordkeeping and archiving requirements
- Strong change management instincts, with the ability to translate technical concepts into clear user-facing communications, training, and adoption plans
- Strong communication and collaboration skills with experience leading technical discussions and
- Ability to work onsite in New York or Stamford, CT
- Commitment to the highest ethical standards
We take care of our peopleWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
The annual base salary range for this role is $200,000-$250,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
