Pavion and our family of companies are seeking a talented and motivated Applications Engineer III to join our shared services team.
Primary Responsibilities:System Architecture & Enterprise Deployment
- Architect, design, and implement enterprise-class security system infrastructures, integrating access control, video management, intrusion, and other security platforms.
- Lead large-scale deployments and system commissioning, including database replication, high-availability clusters, API integrations, and multi-site synchronization.
- Evaluate and approve system designs for technical feasibility, scalability, redundancy, and compliance with cybersecurity and industry best practices.
- Collaborate closely with customer IT, cybersecurity, and compliance teams to ensure alignment with enterprise architecture, network standards, and regulatory requirements.
- Optimize system configurations, network architectures, and hardware deployments for reliability, resilience, and operational efficiency.
- Develop strategies for system upgrades, migrations, and expansions to minimize downtime and maintain business continuity.
- Oversee integration of third-party platforms, advanced analytics, and enterprise IT systems, ensuring interoperability and seamless functionality.
- Maintain detailed architectural diagrams, deployment plans, and configuration records to support governance, audits, and lifecycle management.
Advanced Technical Support & Escalation
- Serve as the primary escalation point for advanced/complex technical issues across access control, video, and integrated platforms.
- Lead root-cause analysis and resolution for critical incidents, ensuring minimal operational impact and long-term system stability.
- Develop strategies to prevent recurring issues, including system optimization, architectural adjustments, and process improvements.
- Coordinate resolution efforts with customer IT, cybersecurity, vendors, and internal engineering teams for seamless incident management.
- Provide expert guidance on troubleshooting methodologies, advanced diagnostics, and enterprise-level problem resolution.
- Oversee system upgrades, patches, and firmware updates, ensuring compatibility, performance, and continuity across multi-site deployments.
- Mentor AE I and II engineers in escalated support cases, sharing expertise and fostering technical growth.
Documentation & Process Governance
- Drive the development and maintenance of enterprise-level SOPs, commissioning checklists, and configuration templates to ensure consistent, high-quality deployments.
- Establish and enforce documentation governance standards, ensuring accuracy, version control, and compliance with internal and regulatory requirements.
- Maintain detailed architectural diagrams, deployment plans, and configuration records for audits, lifecycle management, and operational continuity.
- Review and approve documentation produced by AE I and II engineers to ensure completeness, technical accuracy, and adherence to best practices.
- Identify opportunities to improve and standardize documentation processes, templates, and lifecycle management practices across the engineering team.
- Ensure all documentation is accessible and understandable for field teams, operations, and customer IT staff to support troubleshooting, training, and system adoption.
Collaboration, Leadership & Mentorship
- Lead cross-functional collaboration with Pre-Sales, Design, Operations, and IT teams on strategic opportunities, technology evaluations, large-scale project planning, and enterprise deployments.
- Serve as the primary technical authority for customer engagements, coordinating directly with IT, cybersecurity, and compliance teams to ensure alignment on architecture, risks, and deployment strategies.
- Train, mentor, and develop Application Engineers I and II, providing technical guidance, onboarding support, and professional growth opportunities.
- Lead technical discussions during project reviews, escalations, and design validations to uphold best practices and ensure system reliability.
- Coordinate with vendors and manufacturers on complex technical issues, new technologies, certifications, and product testing.
- Support customer training, technical handoffs, and acceptance testing to ensure smooth adoption and operational readiness.
Technology Strategy & Professional Development
- Stay current with evolving technologies, software releases, integration frameworks, and manufacturer certifications.
- Evaluate and recommend new tools, platforms, and methods to enhance system performance, reliability, and scalability.
Basic Qualifications:- 10+ years of experience with enterprise access control and video management systems, including 3+ years in an Applications Engineer or equivalent role.
- Expert knowledge of SQL, Windows Server clustering, virtualization (VMware, Hyper-V), and networking.
- Demonstrated success leading large enterprise deployments and integrations.
- Advanced manufacturer certifications required (LenelS2 Master, Genetec Advanced, Milestone Expert, etc.).
- Excellent leadership, documentation, and communication skills.
- Primarily office-based, with occasional field visits as required.
- May require travel and occasional extended hours to support critical deployments or escalations.
- May require occasional after-hours support and participation in on-call rotations.
Preferred Qualifications:- Bachelor's degree in engineering, Computer Science, or IT preferred.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
