The Wounded Warrior Project (WWP) Center of Excellence Manager, Engineering leads and develops the Engineering team within the Center of Excellence (CoE), ensuring the delivery of reliable, scalable, and high quality technical solutions that support organizational goals. This role provides mentorship, supports talent development, and leads strategic resource planning to ensure the team is equipped to meet evolving technical needs. Partnering closely with IT Delivery Managers, Service Area Directors, and cross-functional technical teams, the manager establishes engineering best practices, promotes continuous improvement, and advances tooling, documentation, and operational excellence across engineering workflows.
DUTIES & RESPONSIBILITIES- Lead and mentor the Engineering team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance.
- Oversee the quality and timeliness of engineering deliverables, ensuring adherence to standards, and alignment with Service Area delivery objectives.
- Establish and maintain standard operating procedures and engineering best practices for solution design, system architecture, development workflows, documentation, and technical implementation.
- Collaborate with Delivery Managers and business partners to understand technical requirements, optimize engineering processes, and ensure engineering teammates have the knowledge, tools, and skills needed to deliver high-quality solutions.
- Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs.
- Monitor team performance metrics, resource utilization, and project progress, providing feedback to ensure objectives are met.
- Guide the engineering team in translating business needs into technical requirements, supporting solution architecture, development activities, and the creation of technical documentation.
- Partner with Delivery Managers and Service Area Directors to gather and assess technical requirements, evaluate tools and engineering processes, and ensure alignment with Service Area delivery objectives.
- Collaborate with technical, project, and business teams to support change management initiatives, ensuring effective communication, smooth implementation, and minimal disruption to engineering operations.
- Keep Delivery Managers and Service Area Directors informed of resource allocations and team performance, remediating issues as necessary.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES- Proven ability to mentor, coach, and develop engineering teammates, fostering growth in technical competencies, solution design, and delivery excellence.
- Strong understanding of system architecture, engineering principles, SDLC methodologies (Agile, Waterfall, Iterative), and modern integration technologies.
- Skilled in overseeing engineering documentation standards, including technical specifications, architecture diagrams, and development workflows.
- Demonstrated ability to manage multiple engineering initiatives and priorities in a fast-paced, dynamic environment.
- Excellent troubleshooting, problem-solving, and technical decision-making skills, with the ability to address complex system challenges.
- Broad knowledge of custom-built and vendor-supported applications, with experience overseeing system functionality across platforms such as Finance, HR, Salesforce, and fundraising solutions.
- Strong verbal, written, and interpersonal communication skills, with the ability to articulate technical concepts to diverse audiences.
- Advanced proficiency with engineering and documentation tools (e.g., Visio, Word, and other diagramming/architecture tools) and working knowledge of project management tools such as MS Project or similar platforms.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCERequirements- Seven years of progressive experience in engineering or related technical disciplines, with demonstrated leadership responsibilities such as mentoring, coaching, or guiding engineers or cross-functional technical teams.
- Five years of experience overseeing or contributing to complex technology initiatives using engineering principles, system architecture practices, and SDLC methodologies.
- Three years of experience collaborating with stakeholders across Finance, HR, Salesforce, Marketing Technology, or fundraising platforms to support enterprise-wide technical solutions.
- Three years of staff management experience, including performance development, resource planning, and oversight of engineering deliverables.
Preferences- Five years of experience advancing or standardizing engineering practices related to technical documentation, architecture or design specifications, and development of workflow standards.
- Three years of experience managing, designing, or evaluating integrations across multiple enterprise systems (e.g., Salesforce, Finance, HR, Business Intelligence platforms).
- Three years of experience successfully managing relationships with key software, hardware, or technical service vendors to support engineering delivery and system performance.
EDUCATIONRequirements- Bachelor's degree in information systems, computer science, information technology, or a related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
Preferences- Master's degree in information systems, computer science, information technology, or a related field.
CERTIFICATIONS & LICENSURERequirementsPreferences- Salesforce Certified Platform Developer I or II.
- INFORMS Certified Analytics Professional (CAP).
- DAMA International Certified Data Management Professional (CDMP).
- Scrum Alliance Certified Scrum Developer (CSD) or equivalent Agile engineering certification.
WORK ENVIRONMENT/PHYSICAL DEMANDS- General office environment; temperature controlled.
- Sitting for extended periods.
- Up to 15% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.
For Cincinnati, Ohio and Virginia State Applicants: The estimated hiring range for this position is between 104,832 - 131,040 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Colorado State Applicants: The estimated hiring range for this position is between $110,073 - $137,592 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Minnesota State Applicants: The estimated hiring range for this position is between $115,315 - 144,144 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Chicago, IL, Los Angeles, San Diego and/or Sacramento, CA and Washington State Applicants: The estimated hiring range for this position is between $120,556 - 150,696 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Washington, D.C. Applicants: The estimated hiring range for this position is between $125,798 - $157,248 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For New York Applicants: The estimated hiring range for this position is between $131,040 - $163,800 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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