Bachelor's degree in Information Technology, Computer Science, or related field preferred
Minimum of 3 years in Genesys Cloud CX or Five9
Experience in IVR development and routing strategies
Knowledge of SIP trunking and omnichannel platforms
Familiarity with JavaScript, Python, REST APIs, JSON/XML
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Responsibilities
Design and implement IVR call flows and omnichannel solutions
Develop and maintain configurations and integrations for Genesys Cloud CX and Five9
Build and support chatbot and automation workflows
Configure queues, routing logic, and customer interaction workflows
Support API integrations and custom applications
Troubleshoot platform issues and coordinate vendor support
Develop technical documentation and system configuration guides
Participate in go-live activities and platform enhancements
Collaborate with stakeholders to support business requirements
Benefits
Health/Dental/Vision/401(k)/Paid Time Off
Employee Wellness Program
Comprehensive and ongoing training
Strong company culture with career growth opportunities
Full Job Description
CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments.
Benefits:
Health/Dental/Vision/401(k)/Paid Time Off
Employee Wellness Program
Comprehensive and ongoing training
Strong company culture with career growth opportunities
Responsibilities
Design and implement IVR call flows, routing strategies, and omnichannel solutions
Develop and maintain Genesys Cloud CX and Five9 configurations and integrations
Build and support chatbot, voicebot, and automation workflows
Configure queues, routing logic, agent profiles, and customer interaction workflows
Support API integrations, web services, and custom contact center applications
Troubleshoot contact center platform issues and coordinate vendor support activities
Develop technical documentation, diagrams, and system configuration guides
Support contact center go-live activities, upgrades, and platform enhancements
Collaborate with IT, operations, and client stakeholders to support business requirements
Participate in testing, quality assurance, and continuous improvement initiatives
Bachelor's degree in Information Technology, Computer Science, or related field preferred
Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms
Experience with IVR development, routing strategies, and API integrations
Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred
Strong analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication abilities
Healthcare, government, or regulated-industry experience preferred
