Capture Device Operations Engineer

The Role You will make sure Mecka's capture devices are ready to collect high-quality data wherever they're deployed. You'll own the technical readiness of deployed devices, diagnose problems across hardware and software, and carry issues through to verified resolution. Scaling robot-learning data requires more than building great devices. It requires making them work reliably across operators, locations, and demanding real-world conditions. You'll turn hands-on troubleshooting into tools and procedures that let a growing fleet collect more useful data with less downtime. What You'll Do • Own device issues from the first report through diagnosis, repair or recovery, and verification that the device is ready for use. • Troubleshoot cameras, connected peripherals, Linux software, storage, networking, and data transfers using logs, measurements, and physical testing. • Prepare and validate devices for deployment, including configuration, software updates, recording checks, and inspection after return. • Support operators and partners with clear technical guidance. Reproduce product defects and work with engineering teams to resolve them. • Write scripts and troubleshooting procedures that make common problems faster to diagnose and resolve. • Track recurring failures, verify corrective actions, and improve readiness checks using evidence from the fleet. What You Bring Must-have: • 3-4 years of hands-on experience troubleshooting physical devices that combine hardware and software, such as embedded systems, cameras, robotics, or connected equipment. • Practical Linux skills, including command-line tools, logs, processes, services, filesystems, and network diagnostics. • Python or shell scripting skills for diagnostics, device checks, and operational automation. • Ability to isolate faults through repeatable tests and distinguish hardware, software, configuration, and operator issues. • Experience validating device behavior after a repair, configuration change, or software update. • Clear communication with technical and nontechnical users, including useful reproduction steps, diagnostic evidence, and instructions. • Ability to prioritize issues by operational impact and follow them through to a verified outcome. Nice-to-have: • Experience supporting distributed device fleets, remote diagnostics, provisioning, or software updates. • Experience diagnosing recording problems such as dropped frames, corrupted files, synchronization errors, or incomplete transfers. • Experience with electronics troubleshooting, component replacement, or repair qualification. A Note on Applying Studies show women and candidates from underrepresented groups often only apply when they meet 100% of the listed qualifications, while others apply after meeting 60%. If you don't check every box above but believe you can do the job, we encourage you to apply - we're looking for capability and trajectory, not a perfect checklist match.