Job Summary
This job leads the refinement of the company's billing systems, ensuring accuracy and spearheading operational changes with expert knowledge. It is strategic in solving problems and enhancing processes, aligning billing with business goals and market standards. The role is vital for maintaining exceptional customer billing accuracy and operational performance.
Job Description
Responsibilities:
- Directing billing project initiatives, providing strategic planning and support for sophisticated billing solutions
- Leading comprehensive analyses and quality assurance for system upgrades, ensuring flawless customer service experiences
- Championing billing operations change management, from conceptualization to execution, with minimal oversight
- Offering advanced end-user support, resolving complex billing system issues to uphold exceptional service quality
- Investigating and engineering solutions for intricate billing and operations program challenges, improving system efficiency
- Executing critical billing change requests within stringent timelines, circumventing financial risks and customer inconvenience
- Collaborating with cross-functional teams to synchronize changes and troubleshoot, ensuring consistent customer service delivery
- Mentoring junior team members and leading by example, sharing deep expertise to elevate team knowledge and performance
- Evaluating billing processes against industry benchmarks, recommending strategic enhancements based on data-driven insights
- Synthesizing billing data analysis to guide strategic decision-making and influence the direction of billing strategies
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Billing Management, Contact Analysis, Customer Outreach, Problem Solving
Compensation
New York Pay Range: $85,761.83 - $128,642.74
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
