Bachelor's degree and 15+ years in business architecture, IT consulting, or mission analysis for federal systems
Expertise in eliciting and documenting complex requirements from diverse stakeholders
Proven facilitation skills with both technical and non-technical audiences
Ability to build business cases tied to mission outcomes and measurable benefits
Strong analytical skills to identify patterns and improvement opportunities
Exceptional writing and visualization skills for executive communication
Experience translating operational pain points into actionable recommendations
Responsibilities
Facilitate structured discovery sessions with stakeholders to gather system usage insights
Document operational realities and evolving mission requirements through interviews and workshops
Map mission-critical functions and assess operational dependencies for systems
Identify operational pain points and inefficiencies impacting mission effectiveness
Analyze business processes and recommend improvements for modernization
Evaluate user experience and service delivery metrics to enhance satisfaction
Support cost profiling and investment decisions with business context
Benefits
Opportunity to work on mission-critical projects impacting emergency management
Engagement with diverse stakeholders across FEMA headquarters and regional offices
Potential for professional growth in federal IT modernization initiatives
Access to a collaborative work environment focused on operational efficiency
Involvement in shaping technology decisions that directly affect mission outcomes
Full Job Description
What You'll Get to Do as aBusiness Technology Specialist:
Mission Discovery & Stakeholder Engagement:
Facilitate structured discovery sessions with system owners, program offices, regional operations staff, and end users across FEMA headquarters and all Regional offices
Document frequency and purpose of system usage, stakeholder communities, and evolving mission requirements
Lead stakeholder interviews and workshops that capture authentic operational realities, not just what's documented
Build trusted relationships with mission owners who understand the real-world implications of emergency management technology
Map mission-critical functions and operational dependencies for each assessed system
Quantify outage impacts and consequences across both steady-state operations and disaster surge conditions
Assess surge performance requirements and system behavior during high-stress, high-volume emergency response scenarios
Trace how systems support FEMA's core mission areas: preparedness, response, recovery, and mitigation
Pain Point Identification & Opportunity Analysis:
Document operational pain points, manual workarounds, and inefficient processes that degrade mission effectiveness
Identify shadow IT solutions, local tools, and unofficial workarounds that signal capability gaps
Uncover barriers to system adoption, consolidation opportunities, and replacement readiness
Surface improvement opportunities that could enhance mission outcomes or operational efficiency
Business Process & Fit-for-Purpose Assessment:
Analyze business process documentation, Standard Operating Procedures (SOPs), and workflow artifacts
Identify gaps between system capabilities and mission requirements (fit-for-purpose evaluation)
Recommend process improvements that could be enabled through modernization
Evaluate alignment between system features and actual business needs
User Experience & Service Delivery Evaluation:
Assess customer and user experience across internal and external user communities
Evaluate Service Level Agreements (SLAs), performance metrics, and delivery reliability
Identify usability constraints, accessibility gaps, and user adoption challenges
Document delivery bottlenecks that impact mission outcomes or user satisfaction
Cost & Investment Context Development:
Support cost profiling efforts by providing business context for cost drivers and investment decisions
Identify shared services opportunities and potential cost avoidance through consolidation
Build business cases that quantify potential savings, efficiency gains, and mission value
Connect financial analysis to operational benefits and mission outcomes
Integration & Duplication Analysis:
Contribute to dependency and integration assessments with mission and business context
Identify duplicative capabilities across the portfolio that represent consolidation opportunities
Evaluate opportunities to leverage secure APIs, shared services, and enterprise platforms
Assess data exchange requirements and interoperability needs from a mission perspective
Documentation & Modernization Strategy Support:
Draft comprehensive system mission profiles that tell the complete operational story
Contribute mission-focused inputs to scoring rubrics, confidence indicators, and validation frameworks
Validate facts, findings, and assumptions with stakeholders to ensure accuracy and credibility
Support prioritization model development with inputs on mission impact, operational risk, cost-benefit, feasibility, sequencing logic, and quantified benefits
Modernization Option Analysis:
Trace user experience requirements, SLA expectations, and fit-for-purpose status to specific modernization pathways
Ensure modernization options (retain, rehost, replatform, reengineer, replace, consolidate, retire) are grounded in mission value and operational feasibility
Develop defensible rationales that connect technology decisions to mission outcomes
Build evidence-based narratives that support executive decision-making
Requirements
Bachelor's degree and 15+ years of experience in business architecture, IT consulting, or mission analysis supporting federal mission systems
Demonstrated expertise eliciting, synthesizing, and documenting complex requirements and operational realities across diverse, geographically dispersed stakeholder groups
Proven ability to facilitate productive discovery sessions with technical and non-technical audiences
Proficiency building defensible business cases and modernization rationales explicitly tied to mission outcomes and measurable benefits
Strong analytical skills with the ability to identify patterns, dependencies, and improvement opportunities across complex operational environments
Exceptional writing and visualization skills; ability to craft clear, evidence-based narratives that resonate with executive audiences
Experience translating operational pain points into actionable modernization recommendations
Ability to obtain DHS Entry on Duty (EOD) clearance
DesiredQualifications:
Direct FEMA mission area experience in grants management, disaster assistance, individual assistance, public assistance, case management, emergency operations, or continuity programs
Familiarity with emergency management lifecycles and disaster response/recovery operations
Exposure to portfolio rationalization frameworks, capability-based planning, and enterprise architecture methodologies
Experience with federal business architecture practices or Business Capability Modeling
Background in process improvement methodologies (Lean, Six Sigma, business process reengineering)
Knowledge of FEMA organizational structure, mission programs, and regional operations
Previous work supporting federal IT modernization initiatives or digital transformation programs
Understanding of cloud migration decision frameworks and application rationalization approaches
Salary Description
$110,000 to $120,000
About OneGlobe
OneGlobe LLC is a software development and consulting company that provides innovative solutions to federal and commercial clients. The company specializes in cloud computing, big data analytics, and enterprise application development. OneGlobe has a team of experienced professionals who are dedicated to delivering high-quality services and products to their clients. The company is headquartered in Herndon, Virginia.
