Bachelor's degree in IT, computer science, business, finance, or related field
Technical or operational leadership experience in mortgage servicing or lending
Experience managing large-scale projects and service providers
Proven ability to deliver quantifiable results
Strong leadership development skills with a focus on team building
Expertise in operations management and performance data analysis
Excellent communication and customer service skills
Responsibilities
Own and manage technological aspects of key operational systems
Partner to create, maintain, and operate technical systems
Ensure seamless integration between enterprise applications and vendors
Lead the Business Solutions process for day-to-day technical functions
Establish and report on key SLAs for system performance
Manage business solutions initiatives for revenue and cost-saving opportunities
Serve as primary liaison with external partnerships and vendors
Develop understanding of customer behaviors for new product offerings
Collaborate with IT leadership to create strategic roadmaps
Train personnel to assist customers with product inquiries
Oversee IT program and project managers for documentation and compliance
Prepare executive updates on ongoing solutions
Benefits
Opportunity to lead strategic technology initiatives
Engagement with diverse internal and external stakeholders
Professional development in a dynamic mortgage servicing environment
Access to cutting-edge technology solutions
Potential for career advancement within the organization
Full Job Description
Position Overview:
The Business Solutions Manager, MSP & Systems of Record will support RoundPoint Mortgage Servicing LLC. The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at RoundPoint and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders.
This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations. Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions.
Job Responsibilities:
Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc.
Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed
Ensure seamless integration between enterprise applications and third-party vendors
Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record
Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions
Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities
Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from RoundPoint
Serve as the primary liaison between RoundPoint and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle
Develop an understanding of our customer behaviors and need to continually develop new product offerings
Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership's goals and priorities
Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line
Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements
Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed
Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain RoundPoint's commitment to compliance
Qualifications and Skills:
A bachelor's degree in IT, computer science, business, finance, or a related field required
Technical or operational leadership experience in a mortgage servicing or lending environment
Experience managing large-scale projects and service providers
Results Oriented - track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined
Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed environment
Operations Management Skills - proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance to provide system change recommendations
Project Management Skills - proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders
Expertise at consensus and relationship building with internal and external stakeholders
Excellent communication and customer service skills.
Excellent prioritization and time management skills.
Results Oriented - track record of delivering quantifiable results to the organization
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
