Description:Position Summary:Job Summary
The Business Solution Architect (onsite) partners directly with retail customers to ensure successful adoption, stability, and long-term value of SPS solutions across their supplier and trading partner ecosystems. This role blends deep technical expertise with hands-on customer engagement in retail environments. The SPS Onsite Resource works autonomously on-site with customers, taking initiative to identify operational risks and improvement opportunities, leveraging internal and external resources, elevating requests when needed, and acting as a curious expert in retail supply chain processes. As a trusted advisor, the Onsite Resource maintains and monitors scalable EDI solutions that support merchandising, replenishment, fulfillment, and omnichannel retail operations while driving measurable customer outcomes.
Essential Responsibilities / Duties Technical Responsibilities (Retail-Focused)
- Partner with retail customers, suppliers, and internal teams to understand merchandising, replenishment, and fulfillment workflows in maintaining scalable EDI solutions.
- Understand solution design and how it meets business requirements and EDI best practices.
- Serve as the technical escalation point for complex retail integrations, proactively identifying root causes and reducing downstream support demand.
- Monitor integrations between SPS solutions and retail ERP, merchandising, WMS, and TMS platforms (e.g., SAP, Oracle, Microsoft Dynamics).
- Monitor data flows and retail transaction trends (e.g., purchase orders, acknowledgments, ASNs, invoices) to identify optimization opportunities.
- Partner in creating and maintaining technical documentation and enablement materials tailored to retail trading partner requirements.
- Manage multiple retail customer initiatives simultaneously, adapting priorities in fast-paced, high-volume retail environments.
- Functional & Customer Responsibilities (Retail-Focused)
- Embed with the retail customer's merchandising, supply chain, and IT teams to translate operational priorities into SPS solution decisions, and route structured trading-partner feedback to SPS Product, Support, and Training teams.
- Operate as the day-to-day liaison between the retailer, their supplier base, and SPS - eliminating the back-and-forth that slows trading partner issue resolution.
- Maintain working relationships with the retailer's category, replenishment, and operations leads, and with their top-tier suppliers, to keep trading partner programs running without
- escalation.
- Own execution of the retailer's Ongoing Supplier Onboarding framework in partnership with the Customer Success Executive - running cadence, surfacing bottlenecks, and reporting
- throughput.
- Deliver measurable improvements in retail trading partner performance: document accuracy,
- ASN compliance, on-time shipment rates, supplier onboarding cycle time, and exception/chargeback reduction.
- Lead operational working sessions with the retailer's internal teams - exception triage, supplier compliance reviews, transaction-set walkthroughs, and pre-go-live readiness for new trading partners.
- Identify operational risks across the retailer's trading partner ecosystem and drive resolution end-to-end, engaging SPS Support, Product, or Engineering when escalation is required.
- Translate retailer-specific business rules, compliance requirements, and seasonal events (new-store openings, peak retail windows, vendor program launches) into proactive integration and supplier readiness plans.
Minimum Requirements Technical Minimum Requirements
- Bachelor's degree and a minimum of 5 years of related experience, or an equivalent combination of education and experience.
- Strong technical expertise in EDI protocols (ANSI X12, EDIFACT, XML), integration tools, and SaaS-based architectures.
- Experience supporting retail transaction sets and high-volume trading partner ecosystems.
- Demonstrated ability to work independently, manage multiple priorities, and lead complex technical initiatives.
- Strong analytical, problem-solving, and communication skills.
- Functional & Customer Minimum Requirements
- Previous customer-facing experience supporting retail or supply chain environments.
- Strong collaboration skills with the ability to work cross-functionally.
- Strategic mindset with the ability to execute engagement plans and programs.
- Excellent time management, organization, and communication skills.
- Willingness to continuously learn retail business processes and emerging technologies.
Location:This role follows a hybrid work model, with regular in-office presence required at our Katy, TX office.
What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $$76,700 - $118,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
