3 years of experience in business process improvement or related fields
Responsibilities
Support CBP's ACE Modernization Program through program management and stakeholder engagement
Facilitate stakeholder interviews and workshops to document business needs
Analyze and document current-state business processes and workflows
Define and design future-state processes for improved efficiency
Develop process maps and other documentation artifacts
Conduct business process reengineering and optimization activities
Collaborate with developers to ensure business requirements are implemented
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Tuition Reimbursement and Skills Development Opportunities
Employee Referral Program
Emergency Back-Up Childcare Program
Full Job Description
Job Family: Strategy & Transformation Consulting
Travel Required: Up to 10%
Clearance Required: Active Public Trust
What You Will Do:
Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
Analyze and document current-state business processes, workflows, roles, and pain points
Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
Conduct business process reengineering and process optimization activities to streamline operations
Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
Support change management, communications, and adoption activities associated with process improvements and automation deployments
Develop executive-level presentations, recommendations, and decision-support materials
Monitor and assess process performance and recommend continuous improvement opportunities
What You Will Need:
An ACTIVE and MAINTAINED CBP PUBLIC TRUST
Bachelor's Degree
THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines
What Would Be Nice To Have:
Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
Experience documenting business processes and developing process improvement recommendations
Strong analytical, problem-solving, and critical-thinking skills
Excellent written and verbal communication skills
Ability to effectively engage with technical and non-technical stakeholders
Experience documenting current-state and future-state business processes
Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
Knowledge of business process improvement, process optimization, and business process reengineering methodologies
Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
Experience eliciting, analyzing, documenting, and validating business and functional requirements
Experience supporting business automation, workflow modernization, or digital transformation initiatives
Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
