5+ years of experience in business process analysis or operational improvement
Bachelor's degree in business, technology, operations, finance, or related field
Experience with AI, automation, or data-related initiatives
Strong documentation skills for current and future-state processes
Ability to work with cross-functional teams on process redesign
Experience with structured experiments or pilots for transformation
Comfortable using data to track process performance and benefits
Excellent communication and stakeholder engagement skills
Responsibilities
Serve as the dedicated business process resource for AI and automation initiatives
Assess intake requests by clarifying business problems and expected outcomes
Map current workflows to identify pain points and opportunities
Define future-state processes and prepare teams for solution delivery
Translate business needs into clear requirements and documentation
Act as a liaison between business teams, COE, IT, and ePMO
Determine the best approach for addressing opportunities through redesign or technology projects
Analyze process data to support decision-making and assess outcomes
Benefits
Competitive total rewards program including performance-based bonus
Hybrid work environment
Employer-paid health benefits and spending account from day one
Defined contribution pension plan with company matching
Paid flex days and wellness days
Maternity and parental leave top-up
Paid continuous learning and development opportunities
Full Job Description
Reporting to the Director of Innovation, the Business Process Engineer, Innovation will be a dedicated full-time resource supporting CIRO's AI & Automation Centre of Excellence (COE). The role will provide the business process capacity needed to assess COE intake, work with business teams to understand and improve workflows, clarify requirements, identify process and data issues that need to be addressed before transformation, and support the successful delivery, adoption and benefits tracking of AI and automation solutions.
Core Responsibilities:
Serve as the COE's dedicated business process resource, supporting the full intake-to-implementation lifecycle for AI and automation opportunities
Assess intake requests with the Director of Innovation and COE partners by clarifying the business problem, expected outcomes, process readiness, data needs and implementation considerations
Map current-state workflows, decision points, data flows and hand-offs to identify pain points, gaps and opportunities that affect COE solution design and delivery
Work with business owners to define practical future-state processes, confirm accountabilities and prepare teams for COE-led solution delivery and adoption
Translate business needs into clear requirements, user stories, process documentation, data considerations and implementation inputs for COE, IT and ePMO partners
Act as the day-to-day bridge between business teams, COE resources, IT and ePMO so requirements, dependencies, risks, decisions and ownership remain clear
Help determine whether an opportunity should be addressed through process redesign, staff-built solutions, COE-led builds or larger technology projects
Analyze process data, volumes, cycle times, exception rates and other operational indicators to establish credible baselines, support COE benefits assumptions, prioritization and delivery decisions, and assess realized outcomes post-implementation
Apply an enterprise-wide lens to transformation opportunities and deployed solutions by identifying opportunities for scaling, considering organizational dependencies and helping prioritize investments.
Maintain COE process documentation, intake records, benefits assumptions, implementation status and post-implementation metrics to support governance, reporting and continuous improvement
What You Bring:
Must-haves:
Minimum 5 years' relevant experience in business process analysis, business analysis, operational improvement, project support or a related discipline
Bachelor's degree in business, technology, operations, finance, public policy or a related field, or equivalent experience
Experience supporting AI, automation, workflow, case management, reporting or data-related initiatives
Strong ability to document current-state and future-state processes, identify root causes, define requirements and recommend practical improvements
Experience working with cross-functional teams to support process redesign, automation, workflow improvement or technology-enabled change
Experience designing or supporting structured experiments, prototypes or pilots for transformation opportunities.
Comfort using data to understand process performance, establish baselines, track benefits and communicate progress
Excellent communication, facilitation and stakeholder-engagement skills, including the ability to translate between business, process and technical audiences and influence direction and build support without direct authority.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through in a changing environment
Curiosity and willingness to learn about AI, automation, emerging tools and their practical use in improving how work gets done
Nice to Have:
Experience in the investment industry, financial services, regulation or another complex, process-oriented environment
Experience with process mapping or improvement methods such as Lean, Six Sigma, journey mapping, service design or business architecture
Working knowledge of tools such as Visio, Power BI, Excel, SharePoint, Power Platform, Jira, Azure DevOps or similar tools
Business analysis, project management, process improvement or change management certification
What we offer
Competitive total rewards program including performance-based bonus *
Hybrid work environment
Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one*
Defined Contribution Pension Plan with company matching that starts on your first day of employment*
Paid flex days and wellness days*
Maternity and Parental Leave top up *
Paid continuous learning and continuing development including designations*
*Offerings are not applicable to contracts
Additional Information
This posting reflects an active vacancy on our team
We use automated (AI) enabled technology to support aspects of candidate sourcing, screening, and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.
The hiring range for this position is $92,500 - $113,000. The final compensation offered will be based on the successful candidate's knowledge, skills, education, training, experience, internal equity, and external market considerations.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
